We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brian Jeanjaquet Customer and Employee Email Templates Linked in Amelia NotificationsClosed   Amelia   Updated November 4, 2024 at 1:05pm   3 Most recent comment from Stefan Petrov:Hi Brian, Thanks for reaching out to us. Looking at your use case, my first guess is that is a conflict with other third-party plugins or a caching issue. If we exclude the caching issue (since you� ... Richard Peng I could not create a evnetClosed   Amelia   Updated November 4, 2024 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Richard, Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred? If that is the case, you sh ... Landon Location Searching in AmeliaClosed   Amelia   Updated November 4, 2024 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Nikita Changing Percentage Discounts to ValueClosed   Amelia   Updated November 4, 2024 at 11:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can only change the label for example  Or try and hide it via CSS for example. Sh ... Nicolas Charts using datatable filters get only the current page dataClosed   wpDataTables   Updated November 4, 2024 at 11:06am   2 Most recent comment from Miloš Jovanović:Hi Nicolas, Yes. Unfortunately, this is the current limitation when enabling the 'follow table filtering" in charts. In that case, the chart only sees the first page of the table's paginatio ... Nicolas Filters don't work when the query has ALIAS and is server sideClosed   wpDataTables   Updated November 4, 2024 at 10:59am   6 Most recent comment from Miloš Jovanović:Hi Nicolas, I see what you mean. You are right, currently we do not have an ideal solution for larger tables, to export all rows and have only the filtered ones, without having a performance impact on ... ronnie adams Deleting many appointmentsClosed   Amelia   Updated November 4, 2024 at 10:36am   4 Most recent comment from Stefan Petrov:Hi ronnie, Thanks for the screenshot. Well, there is certainly a way to optimize the queries, but the loading speed and those queries depend on the hosting package and server performance, in a great w ... Jeremy Gopal Amelia/Outlook bookingsClosed   Amelia   Updated November 4, 2024 at 10:14am   2 Most recent comment from Stefan Petrov:Hello Jeremy, Thanks for reaching out to us. The events booked on the Outlook Calendar are not shown in the Amelia Calendar, since the integration is not a full 2-way sync. That means that the timeslo ... Jose Chacon BUG found at the moment of payment 0 EURClosed   Amelia   Updated November 4, 2024 at 9:49am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do not understand what you want to achieve. If you do not want customer to have option to choose custom duration then you just turn it off and do not ... Arslan Cron For Notification Never WorksClosed   Amelia   Updated November 4, 2024 at 9:05am   14 Most recent comment from Stefan Petrov:Hi Arslan, You have configured the schedule to "amelia follow up" but you need to configure it to a specific time.  Here is an example -  The cron runs every 15 minutes and checks if there's a ... Maria Subires Stripe connectionClosed   Amelia   Updated November 4, 2024 at 8:32am   4 Most recent comment from Stefan Petrov:Hola María, Por favor, proporcióname un usuario temporal de WP-admin (administrador) para tu sitio donde ocurre esto, para que podamos iniciar sesión y observarlo "desde adentro", ya que es la form ... Daniel Reid EventsClosed   Amelia   Updated November 4, 2024 at 7:38am   6 Most recent comment from Stefan Petrov:Hello Theodoros, This can be configured in General settings. There is an option to choose the items per page for both frontend and backend.  Ulrich Mueller form integrationClosed   Amelia   Updated November 4, 2024 at 6:34am   9 Most recent comment from Marko Davidović:Hello again, We will check with our Dev team is there any other options that you can set or this is the only one.  Peter amelia customer accountClosed   Amelia   Updated November 4, 2024 at 6:29am   4 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and each ... Janamarechal including VATClosed   Amelia   Updated November 4, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what the issue is but as far as we understand there is an issue with VAT on WooCommerce side. So you need to reach out to their sup ...