We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Udo Neumann TagsClosed   Amelia   Updated November 7, 2024 at 7:43am   6 Most recent comment from Stefan Petrov:Hi Emilie, Yes, it's working properly, even with those characters. You just need to add the corresponding tag to Event settings and then use a shortcode to display only those events.  [ameliaeve ... Charlotte Upgrade non effectiveClosed   Amelia   Updated November 7, 2024 at 6:58am   4 Most recent comment from Marko Davidović:Hello again, Yes of course. This is the new link https://we.tl/t-OaN0ktVLFN. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladl ... Brian Dynamic pricing based on date/timeClosed Pre-purchase questions for Amelia   Updated November 7, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia as such but this can be achieved with employees.  Here is how you can configure having ... Etienne FiltersClosed Pre-purchase questions for wpDataTables   Updated November 14, 2024 at 7:43pm   5 Most recent comment from Etienne:Hello, Upping the ticket once again as it may  still be bugged.Thanks !  Derek User Editable Table / Creation?Closed Pre-purchase questions for wpDataTables   Updated November 6, 2024 at 8:08pm   1 Most recent comment from Derek:We are wanting to offer a budgeting tool for members on our site that can be printed out and brought to their bank loan officers. Does your wpDataTables plugin offer the following capabilities?1. The ... Pee jay Booking LinkClosed Pre-purchase questions for Amelia   Updated November 6, 2024 at 3:14pm   8 Most recent comment from Stefan Petrov:You are welcome, Pee jay. Looking forward to hearing from you regarding other questions or issues.    Rami Sbaity Using wp_hooks aren't workingClosed   Amelia   Updated November 6, 2024 at 1:44pm   4 Most recent comment from Stefan Petrov:You are welcome, Rami. I'm glad that we can help.  Should you have any other questions or issues, feel free to reach out to us and we will kindly provide assistance.      Vogue Couture add a rescedule appointment link with confirmationClosed   Amelia   Updated November 6, 2024 at 1:21pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. They can reschedule from the customer panel if you enable them this option I settings r ... Derek Hudson Stripe - customer infoClosed   Amelia   Updated November 6, 2024 at 1:07pm   5 Most recent comment from Marko Davidović:Hello again, We are glad that all is working fine now and hopefully this will not happen again. We wish you all the best and hope you have a wonderful day ahead.  Philippe Caron External SQL Server tablesClosed   wpDataTables   Updated November 23, 2024 at 1:45pm   6 Most recent comment from Philippe Caron:Hello, I'm disappointed to see that no further attention is given to this ticket since November 5 ! Philippe Caron Php compatibilityClosed   wpDataTables   Updated November 23, 2024 at 1:50pm   10 Most recent comment from Philippe Caron:I'm disappointed to see that no further attention is given to this ticket since november 5 !I have selected PHP 8.3 for this example, so you can see the problem for yourself :https://ccca-gavs-wb ... Vogue Couture remove repeat appointment optionClosed   Amelia   Updated November 6, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Hello Vogue Couture, Thanks for reaching out to us. This can enabled in service settings. The option is called "Set recurring appointment: Make sure it's set to "disabled". Andreas Dinnebier Calculated columnClosed   wpDataTables   Updated November 6, 2024 at 10:26am   1 Most recent comment from Andreas Dinnebier:Is it possible to calculate the difference between two columns (type date), if so how?I would like to know how many days are between one date and the other. Sandeepa Details changed NotificationClosed   Amelia   Updated November 6, 2024 at 10:25am   8 Most recent comment from Stefan Petrov:Hi Sandeepa, I understand your use case, thank you for your additional explanation, but as per my previous testing, the notification template is sent properly. Here is another use case.  I've cr ... Rohan Yoon amelia employee panel access notificationClosed Pre-purchase questions for Amelia   Updated November 6, 2024 at 10:05am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. B ...