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Public Tickets

Stefaan Placeholders in e-mail shown when not selected by customerClosed   Amelia   Updated November 12, 2024 at 12:30pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If extra was not chosen it should not be sent. we have just tested this and it works like that So we are not quite sure what the issue is exactly and ho ... Marco van Gils SMTP should be working but isn'tClosed   Amelia   Updated November 12, 2024 at 12:23pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3759664/ For future ... Ulrich Mueller mandatory fieldsClosed   Amelia   Updated November 12, 2024 at 11:51am   4 Most recent comment from Stefan Petrov:Hi Ulrich, Thanks for the feedback. In order to have the mandatory field enabled, you need to have this option enabled in General settings and in booking form options. Unfortunatelly, I wasn't ab ... Miguel Banned field mailClosed   Amelia   Updated November 12, 2024 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Miguel, The issue you're experiencing happens because you are logged in as an admin user on the website. By default, Amelia auto-fills the Name and Email fields with the logged-in user' ... Eduardo Condes Double Booking Issue in AmeliaClosed   Amelia   Updated November 12, 2024 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Eduardo, Thank you for reaching out and reporting the issue. Could you please check if the capacity of the service in question is set to more than 1? When the capacity is greater than 1, Amelia ... Natascha Vantuykom zoom integration recording linkClosed   Amelia   Updated November 12, 2024 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Corné Kamminga Amelia events: more detailed timesClosed   Amelia   Updated November 12, 2024 at 11:36am   2 Most recent comment from Stefan Petrov:Hello Corne, Thanks for reaching out to us. You need to change the default timeslot step in General settings. By default, it's configured to 30 minutes, but you can change this to lower increment ... Theodoros Bampilis Edit recurring events results in un-wanted deletion of future events - Data lossClosed   Amelia   Updated November 12, 2024 at 10:20am   6 Most recent comment from Uroš Jovanović:Hello Theodoros, Thank you for your patience. I tested it out on your website and recorded a video. Please check the following video and let me know if this is the same from your end.   Tom Worman WP User SyncClosed   Amelia   Updated November 12, 2024 at 10:17am   6 Most recent comment from Marko Davidović:Hello again, Thank you for sharing this with us and with other users hopefully this will help if there are some other users with same requirements. Should you have any further inquiries, we kindly req ... Graden Kirksey Server-Side Processing Filtering Not WorkingClosed   wpDataTables   Updated November 12, 2024 at 10:12am   4 Most recent comment from Miloš Jovanović:Hello Graden , Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... robertcabiyaan loading 9000 recordsClosed   Formidable Forms integration for wpDataTables   Updated November 12, 2024 at 9:54am   2 Most recent comment from Miloš Jovanović:Hi Robert,Sorry to disappoint you, but at the moment, there is no built-in way to improve loading  performance of Formidable Form linked tables which have more than around 5, 6 thousand rows.This is ... robertcabiyaan Custom columnClosed   Formidable Forms integration for wpDataTables   Updated November 12, 2024 at 9:51am   2 Most recent comment from Miloš Jovanović:Hello,Sorry to disappoint you, but it is not possible to add a new column in any built-in way for a table which is linked from a Formidable Form.The same limitation goes for any tables which are linke ... Mr Neil Rickaby Wrong subscription tier!Closed   Amelia   Updated November 12, 2024 at 8:07am   2 Most recent comment from Stefan Petrov:Hello Mr Neil Rickaby, Thanks for reaching out to us. Unfortunatelly, there is no option to "swap" a subscription. You either need to upgrade the license (through the TMS store account) or you can req ... Francesca Kendall Price differenceClosed   Amelia   Updated November 12, 2024 at 7:57am   2 Most recent comment from Stefan Petrov:Hi Francesca, I hope you are doing well. Please check the pricing per employee in service settings. For each service you can configure the pricing per employee, and if configured it will overide the s ... Peter Stadelmann Zeit einstellungen funktioniert nichtClosed   Amelia   Updated November 12, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hallo Peter, vielen Dank, dass Sie uns kontaktiert haben. Es sieht so aus, als ob die Zeitzoneneinstellungen nicht korrekt sind. Bitte überprüfen Sie die WP-Zeitzoneneinstellungen. Sie sollten auf d ...