We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Siobhan Meehan timetable not updatingClosed   Amelia   Updated November 7, 2024 at 12:13pm   4 Most recent comment from Marko Davidović:Hello again,  My apologies this time Im afraid that we do not quite understand what you want to achieve exactly. Can you please send us short one minute video? Perhpas we can send you a video how thi ... Rafal LanguageClosed   Amelia   Updated November 7, 2024 at 11:21am   2 Most recent comment from Stefan Petrov:Hello Rafal, Thanks for reaching out to us. By default, templates are in English, but if you wish to change them to the language configured (in this case German), you need to translate them accordingl ... Chunibyuu Disable all Services if a booking is createdClosed   Amelia   Updated November 7, 2024 at 11:21am   15 Most recent comment from Uroš Jovanović:Hello Chunibyuu, I will also pass this on to our developers and hope that it will be implemented in the future. In the meantime, please let me know if you have any other questions. Philipp Stripe payment optionsClosed   Amelia   Updated November 7, 2024 at 11:15am   6 Most recent comment from Stefan Petrov:Hello Philipp, Well, that would work, but I wasn't aware that you want to use WooCoomerce. In that case, yes, there are additional add-ons for WooCoomerce such as Stripe and within that addon, yo ... Brian Blocking availability dates and rangesClosed Pre-purchase questions for Amelia   Updated November 7, 2024 at 10:56am   2 Most recent comment from Uroš Jovanović:Hello Brian, Currently, Amelia does not have a built-in feature for manually blocking date ranges based on offline bookings or events. However, you can block off certain dates by adding them as "Block ... Eline Tibboel Aproval of eventsClosed   Amelia   Updated November 7, 2024 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Eline, Thank you for reaching out! Currently, Amelia does not offer a manual approval option for bookings. All bookings are automatically confirmed once the customer completes the booking proces ... Yasin Booking formClosed   Amelia   Updated November 7, 2024 at 10:49am   8 Most recent comment from Uroš Jovanović:Hello Yasin, Glad to be able to assist you. Please let me know if you have any other questions. Francisco Latapiat Fast bookingClosed   Amelia   Updated November 7, 2024 at 10:42am   2 Most recent comment from Uroš Jovanović:Hello Francisco, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Dassy Amelia Custom PriceClosed   Amelia   Updated November 7, 2024 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Dassy, Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This feature will be impl ... jorge Error integración - claves API StripeClosed   Amelia   Updated November 7, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hola Jorge, Gracias por contactarnos. No hay otras formas de configurar las claves API que no sea insertándolas en la configuración de Pagos. Asegúrate de que el "modo de prueba" no esté habilitad ... Gaby Issue with Allowing Multiple Clients per Hour for an Employee in Amelia in PackagesClosed   Amelia   Updated November 7, 2024 at 8:51am   8 Most recent comment from Marko Davidović:    Hello again, We can not cehck this since these time slots has passed. We did not see any issues when we first test and if you can find some other time slots we will gladly check but first you ne ... Manfred Custom Notifications for EventsClosed   Amelia   Updated November 7, 2024 at 8:51am   6 Most recent comment from Manfred:Hi Gerhard, thank you for your tips.I use Amelia for webinar registrations and want to send a very appropriate mailing 1 hour later.I will continue to set it up manually for now. Caston Jackson Amelia ProClosed   Amelia   Updated November 7, 2024 at 8:23am   7 Most recent comment from Marko Davidović:Hello again, Please do not write more than once on the ticket because it sends it to the end of the queue for that reason we could not reply sooner. We work on the tickets in order as they arrive, and ... Eline Tibboel Reduced prices for EventsClosed   Amelia   Updated November 7, 2024 at 8:13am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We have packages of services but this is fo services only so for events you can eith ... Brian Advance booking limitationsClosed Pre-purchase questions for Amelia   Updated November 7, 2024 at 7:50am   2 Most recent comment from Stefan Petrov:Hi Brian, Thanks for reaching out to us. Yes, all the options you see in General settings are also available in service settings and they can be configured separately.