As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Bianca Johnson Attendee View on EventsClosed   Amelia   Updated November 18, 2024 at 2:45pm   2 Most recent comment from Stefan Petrov:Hi Bianca, I hope you are doing well. You are right, unfortunately, this is not possible to configure since each WP user has a unique user role and you can't assign one user role to all users. Yo ... Tjwan Oei Notifications when event details are changetClosed   Amelia   Updated November 18, 2024 at 12:00pm   2 Most recent comment from Stefan Petrov:Hi Tjwan, Thanks for reaching out to us. There is also this option in the Event settings Make sure that one is unchecked as well.  Karen Parish Integration with MailchimpClosed   Amelia   Updated November 18, 2024 at 11:55am   2 Most recent comment from Stefan Petrov:Hello Karen, Thanks for reaching out to us. Currently, Amelia doesn't have integration with Mailchimp, and it;s only possible to integrate it using Zappier. You can check out this link for more i ... Jamie Stone package bookings not workingClosed   Amelia   Updated November 18, 2024 at 11:49am   24 Most recent comment from Stefan Petrov:Hi Jamie, Thanks for the feedback.  Glad to see that it's working properly now.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Armand Coupons not showing for unregistered usersClosed   Amelia   Updated November 18, 2024 at 11:48am   2 Most recent comment from Stefan Petrov:Hello Armand, Thanks for reaching out to us. It looks like this is a conflict with other plugins. Please try disabling them temporarily (leaving Amelia enabled) and test it again. By default, coupons ... Piotr Jankowski change of address in notificationsClosed   Amelia   Updated November 18, 2024 at 11:29am   6 Most recent comment from Uroš Jovanović:Hello Piotr, It sounds like you are clarifying your understanding of package options. To confirm: Yes, with a higher package, you will gain additional features and support that can help you resolve yo ... Ahmad Maraaba Arabic UIClosed   Amelia   Updated November 18, 2024 at 11:09am   4 Most recent comment from Uroš Jovanović:Hello Ahmad, To move the close button in the Amelia booking form to the left side instead of the right, you can use some custom CSS. Here’s what you can add to your site’s CSS: body .el-overlay . ... Polly Bowman Email NotificationsClosed   Amelia   Updated November 18, 2024 at 10:20am   4 Most recent comment from Stefan Petrov:Hi Polly, Thanks for the access. Here is the issue that I see when I run a test email.  This indicates that the issue is either related to the wrong SMTP configuration or there is an issue with the h ... LE THI BE HA CouponClosed   Amelia   Updated November 18, 2024 at 9:33am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... Barad Dediashwili Cancel sending password reset when Amelia Customer user createdClosed   Amelia   Updated November 18, 2024 at 8:37am   4 Most recent comment from Stefan Petrov:Hello Barad, You are referring to the default WordPress email that is sent to every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with ... Vrushabh Infozzle User photo is not appearing in employee panelClosed   Amelia   Updated November 18, 2024 at 8:35am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. Thoiise formats are not supported at this time so what you want is not possible at this time Im afriad. In light of this, ... julio estrella campo personalizado y reservas en mismo horarioClosed   Amelia   Updated November 18, 2024 at 8:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3763792/ My colleag ... Siyeong Tax set upClosed   Amelia   Updated November 18, 2024 at 8:19am   2 Most recent comment from Stefan Petrov:Hi Siyeong, I hope you are doing well. When configuring Tax, please note that you have two options "exclude" and "include" taxes in Payment settings. If configured to exclude, taxes will be calculated ... benjamin notification for recurring appointmentsClosed   Amelia   Updated November 18, 2024 at 8:00am   2 Most recent comment from Stefan Petrov:Hi benjamin, You might notice two options in the notification templates (text and HTML). To switch to HTML mode, add the "break" element.    Laurine Deruytere plugin breaks the WordPress admin interfaceClosed Pre-purchase questions for Amelia   Updated November 18, 2024 at 7:53am   2 Most recent comment from Stefan Petrov:Hi Laurine, Thanks for reaching out to us. First of all, just want to make sure, are you using Lite version of Amelia or full version?