As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Robert Pothier Employee already exists...but DOESNTClosed   Amelia   Updated November 19, 2024 at 5:36pm   2 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for sharing the details of the issue. It seems like the name or email you’re using for the new employee might already exist in the Customers section or among the WordPress us ... SeiyaKida Check box errors on smartphonesClosed   wpDataTables   Updated November 19, 2024 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi SeiyaKida, My sincerest apology, there was an error on this ticket from my end - the same as it happened on your other ticket - I wrote a reply, but they somehow did not get sent properly. This wil ... SeiyaKida Unable to create large data graphs.Closed   wpDataTables   Updated November 19, 2024 at 5:21pm   5 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Phil Gehrke No booking possible frontend - no administration in backend possible - endless loop on Plugin SiteClosed   Amelia   Updated November 19, 2024 at 5:15pm   3 Most recent comment from Uroš Jovanović:Hello Phil, Thank you for reaching out to us. Can you please reinstall the Amelia plugin and let me know if the issue has been resolved? Looking forward to your reply.     Martin Error when trying to etit and save column settingClosed   wpDataTables   Updated November 19, 2024 at 6:22pm   4 Most recent comment from Martin:Hi Milos,do you rememder our last conversation about conditional formatting on hidden / collapsed columns in may? [Ticket #3654031]As it seems it is still not working. Will there be a solution on this ... Lars Wordpress version <> WPTablesClosed   wpDataTables   Updated November 19, 2024 at 2:59pm   3 Most recent comment from Miloš Jovanović:Hi Lars, My apologies, I did not check right away, we can see you are using the Elementor Page builder on this Site. With our latest 7.0.1 version, there is an issue with Elementor specifically. Our d ... Parrish Eyre Default Calendar Not Appearing CorrectlyClosed   Amelia   Updated November 19, 2024 at 1:38pm   4 Most recent comment from Stefan Petrov:Hello Parrish Eyre, It's usually a conflict with the caching plugin, but I can see that the booking form is actually in popup window. Make sure that the shortcode is properly added  You can als ... Jo Global colorsClosed   Amelia   Updated November 19, 2024 at 12:59pm   2 Most recent comment from Stefan Petrov:Hi Jo, Thanks for reaching out to us. This is already included in the old booking form version, but, unfortunately not in v2.  Please feel free to search through our feature suggestion page,  to s ... Francisco Latapiat Package employee selectionClosed   Amelia   Updated November 19, 2024 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Francisco, Thank you for your message! Currently, in Amelia, the booking form works as follows: the initial employee selection is tied to the service, but when a package is chosen, the employee ... Aurore Pantel absencesClosed   Amelia   Updated November 19, 2024 at 12:25pm   2 Most recent comment from Stefan Petrov:Hello Aurore, Thanks for reaching out to us. Unfortunatelly, the only option would be the "days off' feature, since when the recurring appointments are configured, customers would have the option ... Elizabeth Finlan Gift VouchersClosed   Amelia   Updated November 19, 2024 at 12:16pm   2 Most recent comment from Stefan Petrov:Hi Elizabeth, I hope you are doing well. Unfortunatelly, Amelia doesn't have gift voucher options, but instead, you can use coupons. Feel free to check out more information on this link.   TAFF Buffer Time After Prevents Booking At End Of Work HoursClosed   Amelia   Updated November 19, 2024 at 12:07pm   4 Most recent comment from Stefan Petrov:Hi TAFF, Unfortunatelly, this is not possible to configure since the buffer time is added to each appointment within the employee work hours configuration. In other words, both buffer time before and ... Eline Tibboel Event redirect after failed paymentClosed   Amelia   Updated November 19, 2024 at 10:27am   4 Most recent comment from Uroš Jovanović:Hello Eline, Thank you for your message! I appreciate you taking the time to explore Mollie as an option. If you have any questions or need further assistance, feel free to reach out. Kristijan Lazarev Price not calculated right awayClosed   Amelia   Updated November 19, 2024 at 10:23am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, it is not possible to display it that way because the design was intentionally created as such. During the design process, we conducted extensive research with large us ... Loft33 Event - HTML Editor triggering with emoticonsClosed   Amelia   Updated November 19, 2024 at 10:20am   4 Most recent comment from Uroš Jovanović:Hello, Thank you for your thoughtful feedback and suggestion! Adding a note above the editor is a great idea to help prevent confusion, and I'll be sure to pass it along to the team. We appreciat ...