We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Linda need to know if this can do multiple times on one dayClosed Pre-purchase questions for Amelia   Updated October 4, 2020 at 10:24pm   6 Most recent comment from [deleted]:Hi Linda,I can see those questions, so will close off this request and will reply in another one. Aman time slotsClosed Pre-purchase questions for Amelia   Updated October 4, 2020 at 9:26pm   2 Most recent comment from [deleted]:Hello Aman,Thanks for getting in touch.Please see my responses below:1. Unfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but u ... Admin Democratest Employees panelClosed   Amelia   Updated October 3, 2020 at 10:58pm   6 Most recent comment from [deleted]:If you set up separate emails for each employee and assign your employee's to locations, it should solve the issue. Moritz von Kapff Several Employees with one emailClosed   Amelia   Updated October 3, 2020 at 8:01pm   4 Most recent comment from [deleted]:Hi Moritz,You are very welcome.Please, let us know if you have any questions. mike Vouchers and name searchClosed   Amelia   Updated October 2, 2020 at 10:59pm   12 Most recent comment from [deleted]:Hi Mike,Yes, if you could also submit this here, it would be super useful. Sasha Sms pricingClosed Pre-purchase questions for Amelia   Updated October 2, 2020 at 9:56pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.There will be charge applied to your Amelia account depending on the country.You can find more details on the following page:https://wpamelia.com/sms-notifications ... Ilan Manoim Booking form in Woocommerce checkout processClosed   Amelia   Updated October 2, 2020 at 9:26pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.I am not entirely sure that I understood that bit "that comes  in the middle of the checkout process to allow for customers to order, select a pickup time,". It looks ... David Walton Amelia cron job notificationsClosed   Amelia   Updated October 2, 2020 at 9:11pm   4 Most recent comment from [deleted]:Hi David,I will clarify your question with the tech team, will get back to you on that later this week. Raul Add more duration to a service manuallyClosed   Amelia   Updated October 2, 2020 at 9:08pm   3 Most recent comment from Raul:So, the only solution is duplicating the same appointment 2 or 3 times i think Laura Fetherstonhaugh Day Before RemindersClosed   Amelia   Updated October 2, 2020 at 9:04pm   5 Most recent comment from [deleted]:Hi Gary, Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notif ... Raul Save custom field info in Amelia user accountClosed   Amelia   Updated October 2, 2020 at 8:34pm   2 Most recent comment from [deleted]:Hello Raul,I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Harry Scheduled Notification Cron For MultisiteClosed   Amelia   Updated October 2, 2020 at 2:22pm   7 Most recent comment from Aleksandar Vuković:Hi again HarryWe never tested the cron jobs on a multisite with over 5 subdomains, so I can't say if it will work without any issues like this.Amelia has support for cron events, but it is not s ... Giovanny FunctionabilityClosed Pre-purchase questions for Amelia   Updated October 2, 2020 at 1:56pm   4 Most recent comment from [deleted]:Hi Giovanny,If you create a shortcode with preselected service then the service dropdown will not be shown, just the employee and location dropdowns if you have multiple of them. We don't have th ... ashman Can't delete record in wpDataTablesClosed   wpDataTables   Updated October 2, 2020 at 1:53pm   4 Most recent comment from Aleksandar Vuković:Hi again ashman.That also depends on the query you're using.If you're pulling columns from a single table, you shouldn't use accent graves.From version 2.3 we've implemented a feat ... Paul Borg-Barthet Employees overseasClosed   Amelia   Updated October 2, 2020 at 12:16pm   9 Most recent comment from [deleted]:You are welcome, Paul. Yes, even if they are in different timezones you can connect their Google calendars to Amelia and their Busy events from Google will be blocked for booking in Amelia, conside ...