We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrés Camargo events for wordpress users onlyClosed   Amelia   Updated October 2, 2020 at 10:49am   2 Most recent comment from [deleted]:Hello Andres Camargo, There isn't such option in Amelia, unfortunately, as there are no memberships within the plugin. You can only have some pages that can be accessed by WP users only and pu ... Luke Willoughby Creating a chartClosed   wpDataTables   Updated October 2, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello LukeThank you for your purchase.Chart engines don't allow more than one string-type columns, like that message says.So, you can add one string column, while all other columns need to be int ... Susanne SMS NotificationsClosed Pre-purchase questions for Amelia   Updated October 2, 2020 at 10:21am   2 Most recent comment from Miloš Jovanović:HI Susanne,Thank you for your inquire.Like I mentioned on the other ticket, the data is not shared anywhere else except in our plugin.As for the SMS provider we are using Twilio and you can check th ... Stine Bjerregaard Break lines in notification emailsClosed   Amelia   Updated October 2, 2020 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello StineWe're having some issues with the notification editor, and this will be fixed in the future. Until then, please go to your database, and in table "wp_options", under "option_name" colu ... eduard PHP Warning interferes with generatepressClosed   Amelia   Updated October 2, 2020 at 6:47am   2 Most recent comment from [deleted]:Hello Eduard,I have replied in another ticket, so will close this one. Vanessa Liso configuración cambio de horaClosed   Amelia   Updated October 1, 2020 at 11:24pm   2 Most recent comment from [deleted]:Hola Vanessa,Gracias por su petición.Lo siento, no hablo español, así que usando un traductor.El tiempo se cambiará en el lado del WP, por lo que no habrá necesidad de ninguna acción extra en es ... Ladislav Szolik Can customer enter location based on geoloaction?Closed Pre-purchase questions for Amelia   Updated October 1, 2020 at 11:08pm   2 Most recent comment from [deleted]:Hi Ladislav,Thank you for getting in touch.You can set this up,yes.Please, can you review our documentation in this regard:https://wpamelia.com/locations/ Mathias Appointment without emailClosed   Amelia   Updated October 1, 2020 at 10:19pm   2 Most recent comment from [deleted]:Hello Mathias,Thank you for getting in touch.There is no requirement to specify an email address for the appointment.Can you please check this once again and let me know if there are any issues. Baldur Arge Unable to recharge smsClosed   Amelia   Updated October 1, 2020 at 10:09pm   3 Most recent comment from [deleted]:Thank you for the update and sorry for the late response.Please, let us know if you have any questions. spounch Reloading the table individually.Closed Pre-purchase questions for wpDataTables   Updated October 1, 2020 at 7:29pm   9 Most recent comment from Aleksandar Vuković:I can't delete the attachment, but I made that comment Private, so no one except for us can see it.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Thorben recurring events events double after saving and applying the changeClosed   Amelia   Updated October 1, 2020 at 6:10pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Any chance you can share a screencast, so that I can pass it to our dev team?As to your second question, unfortunately, you can only set up weekly, monthly and annuall ... Markus81 appointment times not shown if month in calendar view is not activeClosed Pre-purchase questions for Amelia   Updated October 1, 2020 at 3:35pm   2 Most recent comment from Miloš Jovanović:HI Markus81,Thank you for your inquire and feedback. At the moment that is how the plugin is working, we are aware of this and we will look for the solution in the future, but for now you need to cli ... Mark Saunders Label replacementClosed   Amelia   Updated October 1, 2020 at 2:34pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MarkIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Samuel LIu Table does not workClosed   wpDataTables   Updated October 1, 2020 at 1:43pm   6 Most recent comment from Aleksandar Vuković:Hello SamuelI'm sorry, but I can't replicate the issue on my end:Can you inspect that page (F12), and go to the Network tab. Refresh the page, and see if you have any network responses in re ... Marcio Vieyra Display Event calendar in Weekly View?Closed   Amelia   Updated October 1, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello MarcioThe Events page on that site is a simple [ameliaevents] shortcode, displaying events.Unfortunately, modifying Amelia's views is not possible with the plugin's built-in features. ...