We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sigurd Pie Chart PercentagesClosed   wpDataTables   Updated November 22, 2024 at 2:03pm   11 Most recent comment from Miloš Jovanović:Hi Sigurd, My sincere apologies for all the waiting time on this reply. Thank you again for all your patience. In regards to using average calculations in charts - This is currently not possible in an ... Tirol google calendarClosed   Amelia   Updated November 22, 2024 at 12:57pm   4 Most recent comment from Marko Davidović:Hello again, When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the G ... Lina Grebe Update to Pro versionClosed   Amelia   Updated November 22, 2024 at 11:28am   11 Most recent comment from Uroš Jovanović:Hello Lina, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Kinno InvoicesClosed   Amelia   Updated November 22, 2024 at 10:24am   2 Most recent comment from Uroš Jovanović:Hello, The invoice feature in the Finances menu is enabled automatically, but it requires version 7.9 or higher of Amelia to be activated. Please ensure that you have the latest version installed. Onc ... Simon Schmidt The usage of SMTP with AmeliaClosed Pre-purchase questions for Amelia   Updated November 22, 2024 at 10:22am   2 Most recent comment from Uroš Jovanović:Hello Simon, Thank you for reaching out! To use Mailgun or SMTP with Amelia, you would need the Starter or Standard version of the plugin. The free version does not support these email sending options ... [email protected] I think I have the wrong custom interfaceClosed   Amelia   Updated November 22, 2024 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello, For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should be fine. ... Andzelika Issues with Woocoomerce Payments and BookingssClosed   Amelia   Updated November 22, 2024 at 10:03am   11 Most recent comment from Uroš Jovanović:Hello Andzelika, Thank you for the detailed update. It’s great to hear that the payment went through successfully on the first attempt after switching to the new block checkout system. We truly appr ... Jarek Payment linkClosed   Amelia   Updated November 22, 2024 at 9:55am   2 Most recent comment from Stefan Petrov:Hi Jarek, I hope you are doing well. Yes, Amelia has the payment link option. Depending on the payment itself, you can add the payment link as a placeholder in the notification template. Please, find ... Ulrich Mueller Beschreibung und Übersetzung der Zahlung vor OrtClosed   Amelia   Updated November 22, 2024 at 9:41am   8 Most recent comment from Stefan Petrov:Hallo Ulrich,   vielen Dank für das Feedback. Schön zu hören!   Wenn Sie weitere Fragen haben, eröffnen Sie bitte ein neues Ticket, und wir helfen Ihnen dort gerne weiter.   Einen schönen Tag ... Javier Alonso Required FieldsClosed   Amelia   Updated November 22, 2024 at 9:36am   8 Most recent comment from Stefan Petrov:You are welcome, Javier, as always. Please, keep me posted! Vincenzo Service on specific datesClosed   Amelia   Updated November 22, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hi Vincenzo, I hope you are doing well. You need to configure Special Days for this purpose. This is located in employee settings, next to the Work Hours configuration. Work Hours days are repeated we ... Marco van Wynbergen Can't plan appointment on every 15 minClosed   Amelia   Updated November 22, 2024 at 9:22am   15 Most recent comment from Marko Davidović:Hello again, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you these two SMS coupons 195B987B and 7D4F3838. ... Christoph Schwinghammer Mendatory fieldsClosed   Amelia   Updated November 22, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hi Christoph, Thanks for reaching out to us. Unfortunatelly, currently, there is no such option. Amelia has the option to enable/disable mandatory email and phone fields but this only applies to front ... Paula Integration with Google Calendar and Google Meet through WordPressClosed   Amelia   Updated November 22, 2024 at 9:14am   2 Most recent comment from Stefan Petrov:Hi Paula, Thanks for reaching out to us. If I understand correctly, the Google Meets links are rendered properly, but the same links can't be opened from the notification template? Both employees ... Aaron Error messageClosed   Amelia   Updated November 22, 2024 at 6:55am   2 Most recent comment from Marko Davidović:Hello again, We have checked this with our developers are aware of this issue and are actively working on it. However, we would like to reassure you that this does not affect the functionality of the ...