We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonnathan Suarez lista de clientesClosed   Amelia   Updated November 21, 2024 at 10:27am   2 Most recent comment from Stefan Petrov:Hola Jonnathan,   Gracias por contactarnos. Sí, hay una opción para importar o exportar la lista de clientes en Amelia. Una vez que estés en la sección de Clientes, en la esquina superior derecha ... Khizer Inquiry About Amelia WooCommerce Bookings System PluginClosed Pre-purchase questions for Amelia   Updated November 21, 2024 at 10:25am   2 Most recent comment from Stefan Petrov:Hi Khizer, Thanks for reaching out to us. Please, allow me to explain how this works. First of all, WooCoomerce is an additional plugin that Amelia has integration with, it's not integrated in Am ... Kidd Pantana-Gunther Success Custom field has been added but nothing happensClosed   Amelia   Updated November 21, 2024 at 10:24am   4 Most recent comment from Uroš Jovanović:Hello, Thank you for the update and for sharing your workaround! That’s a clever approach to resolving the conflict with the My Listing theme by 27collective while still using the custom fields. It� ... Diana Vlastuin Select multiple datesClosed   Amelia   Updated November 21, 2024 at 9:30am   4 Most recent comment from Uroš Jovanović:Hello Diana, That is fine, I am looking forward to your reply. Local for you Admin How to remove locationClosed   Amelia   Updated November 21, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. I guess this could be a conflict with the other plugins. May I ask for the WP admin credentials?  We do not interfere with any data or anything else except for t ... Terry Gooding Can Amelia do what I need?Closed Pre-purchase questions for Amelia   Updated November 21, 2024 at 7:53am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. I would like to say that it can fit perfectly to your needs but not sure since you need to count children in capacity ... Alex Services on specific days of the week at specific time/sClosed   Amelia   Updated November 21, 2024 at 7:48am   2 Most recent comment from Stefan Petrov:Hi Alex, As you reported on your other ticket, I believe you already found the solution for this use case. All these schedules can be configured in employee work hours configuration. You can find the ... muzzer Email Stuck in FormClosed   Amelia   Updated November 21, 2024 at 7:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is because you are testing when you are logged in WP and you should not do that anyway since you can create conflict of roles. Please test this from ... Audrey Mertens Show first the service dropdown and then the employe dropdownClosed   Amelia   Updated November 21, 2024 at 7:09am   7 Most recent comment from Marko Davidović:  Hello again, Yes, it is kind of resolved but this seems like a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contac ... Jarek LocationClosed   Amelia   Updated November 21, 2024 at 6:51am   17 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Nikita Ongoing Booking BugsClosed   Amelia   Updated November 21, 2024 at 6:24am   29 Most recent comment from Uroš Jovanović:Hello Nikita, We do not have a temporary solution for this issue, as it requires a full fix to address it properly. Thank you for your understanding and patience while we work on resolving it. Elizabeth Pont Duplicate PaymentClosed   Amelia   Updated November 20, 2024 at 6:23pm   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for your message. I have checked your account and I can only find one transaction for an Amelia Standard plan under your account, dated 7th November 2024. Could you please c ... julio estrella group appoitment bookingsClosed   Amelia   Updated November 20, 2024 at 5:31pm   2 Most recent comment from Uroš Jovanović:Hola, Para habilitar las reservas de citas para grupos en Amelia, necesitas hacer lo siguiente: Establecer la capacidad máxima de la cita en más de 1 en la configuración del servicio. Habilitar la ... Tahlia Edwards Conflict with DiviClosed   Amelia   Updated November 20, 2024 at 5:29pm   2 Most recent comment from Uroš Jovanović:Hello, Could you please provide more details about the specific error message you're receiving when trying to access the Divi Theme Customizer? This will help in diagnosing the issue more accurat ... Reshad Hassani Coupon codesClosed   Amelia   Updated November 20, 2024 at 4:45pm   2 Most recent comment from Uroš Jovanović:Hello Reshad, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ...