We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SeiyaKida Check box errors on smartphonesClosed   wpDataTables   Updated November 19, 2024 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi SeiyaKida, My sincerest apology, there was an error on this ticket from my end - the same as it happened on your other ticket - I wrote a reply, but they somehow did not get sent properly. This wil ... SeiyaKida Unable to create large data graphs.Closed   wpDataTables   Updated November 19, 2024 at 5:21pm   5 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Phil Gehrke No booking possible frontend - no administration in backend possible - endless loop on Plugin SiteClosed   Amelia   Updated November 19, 2024 at 5:15pm   3 Most recent comment from Uroš Jovanović:Hello Phil, Thank you for reaching out to us. Can you please reinstall the Amelia plugin and let me know if the issue has been resolved? Looking forward to your reply.     Martin Error when trying to etit and save column settingClosed   wpDataTables   Updated November 19, 2024 at 6:22pm   4 Most recent comment from Martin:Hi Milos,do you rememder our last conversation about conditional formatting on hidden / collapsed columns in may? [Ticket #3654031]As it seems it is still not working. Will there be a solution on this ... Lars Wordpress version <> WPTablesClosed   wpDataTables   Updated November 19, 2024 at 2:59pm   3 Most recent comment from Miloš Jovanović:Hi Lars, My apologies, I did not check right away, we can see you are using the Elementor Page builder on this Site. With our latest 7.0.1 version, there is an issue with Elementor specifically. Our d ... Parrish Eyre Default Calendar Not Appearing CorrectlyClosed   Amelia   Updated November 19, 2024 at 1:38pm   4 Most recent comment from Stefan Petrov:Hello Parrish Eyre, It's usually a conflict with the caching plugin, but I can see that the booking form is actually in popup window. Make sure that the shortcode is properly added  You can als ... Jo Global colorsClosed   Amelia   Updated November 19, 2024 at 12:59pm   2 Most recent comment from Stefan Petrov:Hi Jo, Thanks for reaching out to us. This is already included in the old booking form version, but, unfortunately not in v2.  Please feel free to search through our feature suggestion page,  to s ... Francisco Latapiat Package employee selectionClosed   Amelia   Updated November 19, 2024 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Francisco, Thank you for your message! Currently, in Amelia, the booking form works as follows: the initial employee selection is tied to the service, but when a package is chosen, the employee ... Aurore Pantel absencesClosed   Amelia   Updated November 19, 2024 at 12:25pm   2 Most recent comment from Stefan Petrov:Hello Aurore, Thanks for reaching out to us. Unfortunatelly, the only option would be the "days off' feature, since when the recurring appointments are configured, customers would have the option ... Elizabeth Finlan Gift VouchersClosed   Amelia   Updated November 19, 2024 at 12:16pm   2 Most recent comment from Stefan Petrov:Hi Elizabeth, I hope you are doing well. Unfortunatelly, Amelia doesn't have gift voucher options, but instead, you can use coupons. Feel free to check out more information on this link.   TAFF Buffer Time After Prevents Booking At End Of Work HoursClosed   Amelia   Updated November 19, 2024 at 12:07pm   4 Most recent comment from Stefan Petrov:Hi TAFF, Unfortunatelly, this is not possible to configure since the buffer time is added to each appointment within the employee work hours configuration. In other words, both buffer time before and ... Eline Tibboel Event redirect after failed paymentClosed   Amelia   Updated November 19, 2024 at 10:27am   4 Most recent comment from Uroš Jovanović:Hello Eline, Thank you for your message! I appreciate you taking the time to explore Mollie as an option. If you have any questions or need further assistance, feel free to reach out. Kristijan Lazarev Price not calculated right awayClosed   Amelia   Updated November 19, 2024 at 10:23am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, it is not possible to display it that way because the design was intentionally created as such. During the design process, we conducted extensive research with large us ... Loft33 Event - HTML Editor triggering with emoticonsClosed   Amelia   Updated November 19, 2024 at 10:20am   4 Most recent comment from Uroš Jovanović:Hello, Thank you for your thoughtful feedback and suggestion! Adding a note above the editor is a great idea to help prevent confusion, and I'll be sure to pass it along to the team. We appreciat ... Eugene Amelia booking form not displaying on booking pageClosed   Amelia   Updated November 19, 2024 at 10:11am   12 Most recent comment from Marko Davidović:Hello again, No worries, glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you the ...