As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

carl Martin new version of wptables is breaking some site functionalityClosed   wpDataTables   Updated November 26, 2024 at 4:49am   5 Most recent comment from Miloš Jovanović:Hi Carl, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted to ... Jay Khatter Refund of Starter LicenseClosed   wpDataTables   Updated November 26, 2024 at 11:02pm   3 Most recent comment from Miloš Jovanović:Hi Jay, Just to confirm - our accounts have now refunded your Starter licence. The funds will be in your account within the following couple of business days.Let us know if you have any questions. Dan Meyer upgrade license from starter to standardClosed   wpDataTables   Updated November 26, 2024 at 4:38am   2 Most recent comment from Miloš Jovanović:Hi Dan, If you upgrade directly on your Store account - you will not get a discount, and we currently have the Black Friday special discount - so in this situation, it is better to get a refund, then ... Victor Hugo Calderón González Settings-> Separate DB connection not working properlyClosed   wpDataTables   Updated November 26, 2024 at 4:29am   3 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... nicholas lee Disable labelClosed Pre-purchase questions for wpDataTables   Updated November 26, 2024 at 4:22am   2 Most recent comment from Miloš Jovanović:Hello, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patienc ... Jim Allen wpDataTablesClosed   wpDataTables   Updated November 26, 2024 at 4:02am   4 Most recent comment from Miloš Jovanović:Hi Jim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Michiel Maandag Adding of a missing chart type of Google, HighChartsClosed   wpDataTables   Updated November 26, 2024 at 3:45am   3 Most recent comment from Miloš Jovanović:Hi Michiel, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Jonna Column type - CurrencyClosed   wpDataTables   Updated November 26, 2024 at 3:32am   10 Most recent comment from Miloš Jovanović:Hi Jonna, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pati ... Jonna Chart.js not working!!!Closed   wpDataTables   Updated November 26, 2024 at 3:26am   2 Most recent comment from Miloš Jovanović:Hi Jonna, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Massimo Gioia ElementorClosed   wpDataTables   Updated December 24, 2024 at 5:48pm   4 Most recent comment from Miloš Jovanović:Hello, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in the browser develop ... Megan Ford Elementor PopupsClosed   wpDataTables   Updated December 27, 2024 at 2:30pm   7 Most recent comment from Megan Ford:Appreciate the follow up on this one. I confirmed we are using 7.1 and cleared the site cache, but still experiencing our pop up not loading when on certain pages like https://ptam.com/about/When on ... Lucie Unable to add data in AmeliaBookingClosed   Amelia   Updated November 25, 2024 at 2:59pm   6 Most recent comment from Uroš Jovanović:Hello Eddy, Please create a separate ticket for this issue and I will assist you with it. Looking forward to your reply. Joseph Hebert Google maps api supportClosed Pre-purchase questions for Amelia   Updated November 25, 2024 at 2:28pm   2 Most recent comment from Uroš Jovanović:Hello Joseph, Thank you for reaching out with your questions. Here's the information regarding your inquiries: Google Maps API Integration: Yes, the address custom field in Amelia works similarl ... Tom Worman Dynamic Placeholder contains no dataClosed   Amelia   Updated November 25, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Tom, It seems like you're on the right track, but the issue may lie in the timing of when the $data is being populated or passed to your custom hook. The placeholder data you’re trying to ... Sandrine Whole day / several days servicesClosed   Amelia   Updated November 25, 2024 at 2:16pm   2 Most recent comment from Uroš Jovanović:Hello Sandrine, Thank you for reaching out! Whole Day Service (9 AM - 5 PM):You can configure this by setting the employee's working hours to 9 AM - 5 PM specifically for the day(s) you want thi ...