We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elizabeth Pont Duplicate PaymentClosed   Amelia   Updated November 20, 2024 at 6:23pm   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for your message. I have checked your account and I can only find one transaction for an Amelia Standard plan under your account, dated 7th November 2024. Could you please c ... julio estrella group appoitment bookingsClosed   Amelia   Updated November 20, 2024 at 5:31pm   2 Most recent comment from Uroš Jovanović:Hola, Para habilitar las reservas de citas para grupos en Amelia, necesitas hacer lo siguiente: Establecer la capacidad máxima de la cita en más de 1 en la configuración del servicio. Habilitar la ... Tahlia Edwards Conflict with DiviClosed   Amelia   Updated November 20, 2024 at 5:29pm   2 Most recent comment from Uroš Jovanović:Hello, Could you please provide more details about the specific error message you're receiving when trying to access the Divi Theme Customizer? This will help in diagnosing the issue more accurat ... Reshad Hassani Coupon codesClosed   Amelia   Updated November 20, 2024 at 4:45pm   2 Most recent comment from Uroš Jovanović:Hello Reshad, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... D webhooksClosed   Amelia   Updated November 20, 2024 at 4:29pm   2 Most recent comment from Uroš Jovanović:Hello, To connect Amelia data to Google Sheets, you can use Google Sheets integrations or API-based solutions. Here’s a free method using Google Sheets’ native Google Apps Script feature, combined ... julio estrella Paquetes, horario, campo personalizadoClosed   Amelia   Updated November 20, 2024 at 3:52pm   9 Most recent comment from Uroš Jovanović:Hola Julio, Actualmente no existe una opción en Amelia que permita a un usuario reservar múltiples lugares para la misma cita en el mismo día como parte de un paquete. Un solo cliente no puede ... DesignJust4You URGENT update bagsClosed   Amelia   Updated November 20, 2024 at 1:40pm   7 Most recent comment from Stefan Petrov:Hello DesignJust4You, In User Role settings, there is this option called "allow admin to book at any time". If this is enabled, then an admin will have the option to book the appointments no matter th ... Jens Hjelte Min reservation to preset at min.Closed   Amelia   Updated November 20, 2024 at 1:34pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for your feedback and for sharing your experience! It's great to hear that Amelia suits most of your needs for reservations. Regarding your request to ensure that a private reser ... Elizabeth Finlan PackagesClosed   Amelia   Updated November 20, 2024 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for reaching out to us. For that purpose, you can use the following shortcode: [ameliacatalogbooking ] if you want to show the basic Service Catalog view, Let me know if tha ... Marcin MultilocationsClosed   Amelia   Updated November 20, 2024 at 12:38pm   4 Most recent comment from Stefan Petrov:Hi Marcin Unfortunatelly, there is no such option. You can only assign the notifications to a specific service/event and you can choose the notification type.  Djimmy Service price - MetaClosed   Amelia   Updated November 20, 2024 at 12:19pm   4 Most recent comment from Marko Davidović:Hello again, The best I can do is to forward this suggestion internally but I can not make any promises. Should you have any further inquiries, we kindly request that you open separate tickets for eac ... [email protected] Standard licence is not workingClosed   Amelia   Updated November 20, 2024 at 12:14pm   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When you upgrade this can not be done automatically you need to manually update zhe license.  You can download Amelia from this link https://we.tl/t- ... Chunibyuu 2 different layout in content switcherClosed   Amelia   Updated November 20, 2024 at 11:44am   15 Most recent comment from Stefan Petrov:Hi Chunibyuu, We understand, but currently, this is not how Amelia is designed to work. As said, the location is assigned to an employee and this can't be changed. Feel free to suggest this or an ... James Fouché Finance pageClosed   Amelia   Updated November 20, 2024 at 11:06am   9 Most recent comment from Stefan Petrov:Hi James and Harry, Please open a new ticket on Ticksy and we will provide a fix there.  Thanks. João Peixoto Amelia book fixed time slot for tourClosed   Amelia   Updated November 20, 2024 at 10:25am   4 Most recent comment from Marko Davidović:Hello again, Glad to hear that we helped as for your question you can allow extras with or without duration. But this is all defined in employee work hours. So if you set that you are working from 10 ...