We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Miguel problems with updateClosed   Amelia   Updated November 20, 2024 at 9:28am   10 Most recent comment from Uroš Jovanović:Hello Miguel, We have noted an issue when there is a staff or organizer set up for an event, it does not show up in the event calendar. We will have this resolved as soon as possible. fifisave multiples services on same calendarClosed Pre-purchase questions for Amelia   Updated November 20, 2024 at 9:20am   9 Most recent comment from fifisave:I really appreciate !!Regards Gila Dávid Employee panel can't loginClosed   Amelia   Updated November 20, 2024 at 8:54am   9 Most recent comment from Stefan Petrov:You are welcome, David, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Luis Caldas Step-by-Step Booking FormClosed   Amelia   Updated November 20, 2024 at 8:06am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Emplyoees must have mail entered. As for the employees' emails, if you use Goog ... Lonneke Westerhof After accepting an appointment the duration of the appointment changesClosed   Amelia   Updated November 20, 2024 at 7:49am   12 Most recent comment from Stefan Petrov:Hi Lonneke, I suppose it's the Outlook Calendar configuration itself. I've seen some use cases where Outlook works like this by default. It automatically converts the appointment time as per ... Andy Bats Working hours and pauzeClosed   Amelia   Updated November 20, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set this in emplyoee work hours not in general work hours. The availability of the service is defined by employees' working hours, so yo ... Rafal Keyboard on Mobile Step Booking Form 2.0Closed   Amelia   Updated November 20, 2024 at 7:38am   13 Most recent comment from Stefan Petrov:Hi Rafal, The issue is not present on all iPhone platforms. For example, it's only present for iPhone 14, pro, 13, and devices with v16 and v15. Developers will investigate further and they will ... kaba the extent of amelia based on my needsClosed Pre-purchase questions for Amelia   Updated November 20, 2024 at 7:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. None of these 3 are available in Amelia you can not block users and we do not have membership or subscription feature so we do not think that Amelia is a ... Sally Lovett Do you have a waiting list feature?Closed   Amelia   Updated November 20, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Waiting list is only for events not for services. So if you are using services this is not possible Im afraid. If you are using event then you can use th ... Rakib Miah Inquiry about single Employee pageClosed   Amelia   Updated November 20, 2024 at 7:18am   4 Most recent comment from Marko Davidović:Hello agian, No, there is no such option in Amelia. You need to create separate page for each emplyoee in WP and then you can set separate booking form for each employee as we mentioned below. Should ... emilie Zapier supportClosed   Amelia   Updated November 20, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please give us a little more detail what and how you want to achieve and we an ask our Dev team for a feedback and advice. Looking forward to you ... Francisco Latapiat Assistance Needed to Configure 50-Minute Intervals with BreaksClosed   Amelia   Updated November 20, 2024 at 6:16am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Alain PaginationClosed   wpDataTables   Updated December 25, 2024 at 8:13pm   3 Most recent comment from Miloš Jovanović:Hi Alain, Just following up on this bug.In the meantime, we released several new versions, but we still did not add an official fix.Our developers made the first version of the fix, which we tested on ... Ivan Oung URL param to generate a Spiderweb chartClosed Pre-purchase questions for wpDataTables   Updated November 19, 2024 at 6:46pm   4 Most recent comment from Miloš Jovanović:Hi Ivan, I will do my best to make an example of this kind of use-case with a 'dummy table', where we configure a table, then set up the filters on the columns;And then we can write that cus ... Robert Pothier Employee already exists...but DOESNTClosed   Amelia   Updated November 19, 2024 at 5:36pm   2 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for sharing the details of the issue. It seems like the name or email you’re using for the new employee might already exist in the Customers section or among the WordPress us ...