Hi Alejandro,

thank you so much for contacting us; I'm sorry to hear this happened.

Can we first do a quick rundown of the steps please; because depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobx. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, in Crontrol go to "Cron Schedules", and scroll all the way down. Add a 15 minute interval:

Then go to "Add PHP Cron Event" and add the URL you've copied like this:

So:

file_get_contents("yourURL");

Below it add the name, and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45, set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes, and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps; if not please let me know so that we can proceed with a different check.