We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dan Leary Plans and DomainsClosed Pre-purchase questions for Amelia   Updated March 25, 2021 at 10:36pm   3 Most recent comment from [deleted]:Hi, Dan!Thank you for your inquiry.1. can i switch from Yearly to lifetime after purchase? - Yes, sure, in this case we will charge you the difference between the two licenses (the time you use the an ... Scott Lacey failed updateClosed   Amelia   Updated March 25, 2021 at 10:05pm   6 Most recent comment from [deleted]:Scott,I'm glad to know the issue was resolvedPlease feel free to contact us if you have any other questions.Best Regards.  Dustin Weekend SurchargeClosed   Amelia   Updated March 25, 2021 at 8:57pm   2 Most recent comment from [deleted]:Hi, Dustin!Thank you for choosing Amelia.Unfortunately, at the moment each Service/Event can have only one price. However, we are always looking for ideas on how to make Amelia better. So if you have ... Samantha Jordan Square PaymentClosed Pre-purchase questions for Amelia   Updated March 25, 2021 at 8:00pm   2 Most recent comment from [deleted]:Hi, Samantha!Thank you for your inquiry.At the moment there are only the following payment options available: PayPal, Stripe, and WooCommerce integration.We have Square payment on our features list bu ... Richard Appointment status "Pending" even though default appointment status is "Approved"Closed   Amelia   Updated March 25, 2021 at 4:14pm   13 Most recent comment from Aleksandar Vuković:You're welcome Richard, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bjorn Discount functionClosed   Amelia   Updated March 25, 2021 at 4:02pm   7 Most recent comment from Aleksandar Vuković:You're welcome Bjorn.If you're referring to Ticksy's support, they are cool guys, want to help always. I'm not sure if they'll be able to add this feature soon, but if they ca ... Jacob Eggebeen Group DiscountsClosed   Amelia   Updated March 25, 2021 at 3:59pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that this won't work for you, Jacob.Our developers are currently working on a new Customize feature, where a lot more options will be added in the initial release. More wi ... Samuel MALKA Single Employee Appointment Booking FormClosed   Amelia   Updated March 25, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hi Samuel,thank you for the kind inquiry!You would just need to check ID's for this.For example, you would like to display an employee who's ID is 4 in the Amelia > Employee list.So you wou ... Philip SMS Notifications AmaliaClosed Pre-purchase questions for Amelia   Updated March 25, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi Philip,thank you for reaching out to us, and for taking interest in Amelia!Unfortunately, SMS notifications are not fully included in Amelia Lite; only in full versions.If you decide to purchase th ... Mitch Fields trying to purchaseClosed Pre-purchase questions for wpDataTables   Updated March 25, 2021 at 3:08pm   4 Most recent comment from Aleksandar Vuković:Good news, MitchI see that ticket is assigned to my coworker, so as soon as she reaches your response, she will reply back to you. misterwoodman Woodruff Need to replace Dev domain with live Production domainClosed   Amelia   Updated March 25, 2021 at 2:31pm   4 Most recent comment from Aleksandar Vuković:Hello misterwoodmanThank you for letting us know the issues have been resolved. In our next version, we will make the Redirect URI fields editable, so you won't need to go through the database. Wasike Paul unable to Create a data table by importing data from a data sourceClosed   wpDataTables   Updated March 25, 2021 at 1:30pm   8 Most recent comment from [deleted]:You are most welcome.If you create a simple Excel file you shouldn't face any issues when uploading it but we will await your response to make sure everything is in order  Marcus Multiple usersClosed   Amelia   Updated March 25, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Marcus,thank you for the kind inquiry!Yes, it's possible for each employee to have their own Google Calendar connected, and also separate them as Zoom Users. On the Calendar, each employee wil ... Hassan Zoorani Adding a Cron for appointment reminderClosed   Amelia   Updated March 25, 2021 at 12:28pm   4 Most recent comment from [deleted]:Hi Hassan,thank you for letting me know!Please check if you are using the latest version of WPCrontrol; in case that you do and the issue persists,it would be needed to reach out to WPCrontrol tech su ... Samantha Jordan compatibility with SquareClosed Pre-purchase questions for Amelia   Updated March 25, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hello Samantha,Thank you for taking interest in Amelia, and for contacting us!At the moment the only way for integrating Square payment is if you use integration with WooCommerce and our plugin. Wo ...