We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hussnain Request failed with status code 500Closed   Amelia   Updated July 29, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hi HussnainThank you for reaching out to us.You can go to the Customize tab, and click Reset. After this, please set up your desired colors and fonts, and click Save it should work as expected. Ricardo Pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated July 29, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi RicardoI see this is a duplicate ticket, so I will be closing this one and we can continue the tread on the previously answered ticket. Thank you for understanding. Rik Viergever graph tooltipClosed   wpDataTables   Updated July 29, 2021 at 12:31pm   4 Most recent comment from [deleted]:Hi RikI am sorry I couldn't be more helpful, but unfortunately using hooks or wpDataTable and wpDataChart callbacks requires a certain level of programming skills which we are not able to prov ... Travis M Anderson Amelia breaks Gravity FormsClosed   Amelia   Updated July 29, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi TravisThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. There are two possible solutions for the issue: 1. Please go to Amelia -> ... Gary Nault Stored ProcedureClosed   wpDataTables   Updated July 29, 2021 at 11:31am   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us.Please note that using hooks requires certain level of programming skills and is not included in the provided support. You can browse through our documentation ... Howard Weng How to add extra information in customer panelClosed   Amelia   Updated July 29, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi Howard,thank you for reaching out to usYou could add a Service Description, but other than that, I'm afraid other text cannot be added with Amelia functions.It probably can be done with some c ... Marcos Szeinuk css fixesClosed   wpDataTables   Updated July 29, 2021 at 10:34am   8 Most recent comment from Aleksandar Vuković:Thanks, MarcosI responded to the other ticket, so this one will be closed. Gary Nault Chart Changes when using Table PlaceholdersClosed   wpDataTables   Updated July 29, 2021 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello GaryWhen you enable "Follow table filtering", and add both the table and the chart on the same page, the values by which the table is filtered will be plotted on the chart. Virginie DUBOSCQ Attribute time slot to a specific serviceClosed   Amelia   Updated July 29, 2021 at 10:04am   2 Most recent comment from [deleted]:Hi Virginie,thank you for reaching out to usIf you have one employee on 3 services (zen, lomi lomi and tonic) whenever one is booked the other will be unavailable.You can set a separate slot for tonic ... Matt Ling Ling Creating a table from GFClosed   Gravity Forms integration for wpDataTables   Updated July 29, 2021 at 9:04am   6 Most recent comment from Aleksandar Vuković:You're welcome, Matt!Glad that I could be of assistance!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ellis Simons FilteringClosed Pre-purchase questions for wpDataTables   Updated July 29, 2021 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello EllisThank you for your interest in wpDataTables.The plugin can't display different columns based on filtering, but you would be able to enable the "Column visibility" Table Tool, which wou ... Leyla musleh Event DisplayClosed   Amelia   Updated July 28, 2021 at 10:22pm   2 Most recent comment from [deleted]:Hi Turistas,thank you for reaching out to usIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues wit ... Andrea Mariani Search ViewClosed   Amelia   Updated July 28, 2021 at 9:16pm   15 Most recent comment from [deleted]:Andrea,I'm glad we could helpPlease feel free to contact us if you have any other questions.Best Regards.  Puspal Tamuli APIClosed Pre-purchase questions for Amelia   Updated July 28, 2021 at 8:54pm   2 Most recent comment from [deleted]:Hi, Puspal,Thank you for your inquiry. Yes, we have API Routes for the Amelia app, but most of them are protected depends on the permissions that are set in WordPress Accounts. You can check those A ... Gwen Vanhoutte Virtual and physical locationsClosed   Amelia   Updated July 28, 2021 at 8:14pm   2 Most recent comment from [deleted]:Hi, Gwen,Thank you for choosing Amelia.I’m afraid, assigning one Employee to multiple locations is not possible at the moment in Amelia. But you can create multiple employees (in your case it' ...