We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kara Noreika Where user bookings stored in database?Closed   Amelia   Updated August 2, 2021 at 12:29pm   7 Most recent comment from Aleksandar Vuković:One more thing.Since you want to revert the state, that's a bit problematic. You would need to perform an UPDATE for NULL columns "packageCustomerServiceId" in "wp_amelia_customer_booking" table ... Pedro Problemas con Pagos PaypalClosed   Amelia   Updated August 2, 2021 at 9:34am   5 Most recent comment from [deleted]:Hi Pedro,thank you for reaching out; as Liza advised, the issue is already addressed in the other ticket so you can continue the conversation there - we will provide another solutionWe ask to keep 1 t ... Otavio Darowisch Do you have any integration with Google Tag Manager?Closed   Amelia   Updated August 1, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Otavio,Thank you for choosing Amelia.I'm afraid, at the moment we don't have integration with Google Tag Manager.It probably can be done with some custom work, but our developers are v ... Tieghisti Habtom Book via Social MediaClosed   Amelia   Updated August 1, 2021 at 8:56pm   2 Most recent comment from [deleted]:Hi again, Tieghisti,Thank you for choosing Amelia.I'm afraid, at the moment it's possible to book appointments only in Amelia booking form on the site.We are always looking for ideas on how ... christopher Booking spaces not servicesClosed   Amelia   Updated August 1, 2021 at 8:51pm   11 Most recent comment from [deleted]:Hi, Christopher,Sorry to hear that. Could you please confirm if the email address that you used for the purchase was [email protected], so we will be able to investigate why you didn't recei ... Tim Thompson Event BookingClosed Pre-purchase questions for Amelia   Updated August 1, 2021 at 8:47pm   2 Most recent comment from [deleted]:Hi, Tim,Thank you for your inquiry.That's correct: at the moment, Packages are available only for Services.I'm afraid, we don't have such a built-in feature that would allow to book E ... Emilie Ducher employeesClosed   Amelia   Updated August 1, 2021 at 6:37pm   2 Most recent comment from [deleted]:Hi, Emilie,Thank you for choosing Amelia.Please make sure that Services are assigned to these Employees in the Employees' profiles, and that Services' durations (including Buffer time) don& ... Matthew Can't activateClosed   Amelia   Updated August 1, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hi, Matthew,Thank you for choosing Amelia.Did you have Amelia Lite installed on your site before? Because it seems like it was installed and it wasn't deleted from your WP completely before the ... Tieghisti Habtom Amilia appClosed   Amelia   Updated August 1, 2021 at 2:23pm   2 Most recent comment from [deleted]:Hi, Tieghisti,Thank you for choosing Amelia.At the moment, we don't have an Amelia app, but it's on our to-do list for future updates.However, you can speed the process up by submitting a r ... Cath Martsch Front end Spinning instead of loadingClosed   Amelia   Updated August 1, 2021 at 1:47pm   4 Most recent comment from [deleted]:Hi, Cath,Could you please provide us with the message from the Google search console in order to avoid misunderstanding?You can attach it to your reply as a screenshot.Looking forward to hearing fr ... Jun Can not log inClosed   Amelia   Updated August 1, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi, Jun,Thank you for choosing Amelia.If you want your Customer to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placehold ... Brent zoom integrationClosed   Amelia   Updated August 1, 2021 at 1:34pm   3 Most recent comment from [deleted]:Hi, Brent,Thank you for choosing Amelia.Please make sure that that the credentials in Amelia -> Settings -> Integrations -> Zoom are correct, that you connected your Employees to their Zoom Users in ... Janis Angele booking problems frontend and problems backend appointementsClosed   Amelia   Updated July 31, 2021 at 8:32pm   8 Most recent comment from [deleted]:Hi, Janis,As far as I can see, it's also not possible to book an appointment on the back-end (no button on the Appointments page, and no data available to select while booking on the Calendar pa ... Stephen GHOMMIDH Calendar // BrowsingClosed   Amelia   Updated July 31, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi, Stephen,Thank you for choosing Amelia.I'm afraid, at the moment it's the only navigation option in Amelia.You can suggest "custom navigation" as a feature request here, or check if this ... JONATA PAULINO DA COSTA Filter DatabaseClosed Pre-purchase questions for wpDataTables   Updated July 30, 2021 at 7:11pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!