We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lisa Werner Loading BugClosed   Amelia   Updated August 3, 2021 at 10:06am   3 Most recent comment from [deleted]:Hi Lisa,thank you for reaching out to usPlease go to Amelia > Settings > Activation, and make sure to turn on the slider Load Entities.If that does not work, please reinstall Amelia with the file in t ... Sara Beltran Beltran Sancho pricing based on daysClosed   Amelia   Updated August 3, 2021 at 9:54am   4 Most recent comment from [deleted]:Hi Sara,thank you for letting me know; I'm sorry that I could not create an alternative solution for you at the moment Daniel Lindley Sub-tables (nested)Closed   wpDataTables   Updated August 3, 2021 at 9:16am   8 Most recent comment from Aleksandar Vuković:Hey DanielYou could use that approach.Tables created using MySQL queries can be editable if you're only pulling one database table (so, no JOINs, UNIONs, etc) and if you have a unique auto-increm ... Els showing events shortcodeClosed   Amelia   Updated August 3, 2021 at 9:12am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Mikey Haklander Bug adding clientsClosed   Amelia   Updated August 3, 2021 at 7:50am   7 Most recent comment from Aleksandar Vuković:You're welcome, MikeyGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Wojtek Drag and Drop Column Order (Frontend)Closed   wpDataTables   Updated August 2, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hi Wojtek,thank you for reaching out to usI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Maybe you would be able to do ... Dusan Pantic Forminator editable tablesClosed Pre-purchase questions for wpDataTables   Updated August 2, 2021 at 3:41pm   2 Most recent comment from [deleted]:Hi Dusan,thank you for reaching out to usThe tables can be connected to have a source data from another table or the Form; I'm afraid that we cannot guarantee that the table created from the Form ... Claude Andrea Frulla Can I do this?Closed Pre-purchase questions for Amelia   Updated August 2, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hi Claude!Thank you for taking interest in Amelia, and for reaching out to usAmelia offers choice of services > then on the next step customer chooses date and time > then provides their information > ... Jessica A Paulson Promising Collaboration OfferClosed Pre-purchase questions for Amelia   Updated August 2, 2021 at 3:07pm   2 Most recent comment from Miloš Jovanović:Hi Jessica,We do not accept guest posts.Thanks. Jeffrey using WP login form instead of customer/employee panel login formClosed   Amelia   Updated August 2, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi Jeffrey!Thank you for reaching outUnfortunately WP Customer Role Users are separate from Customer Panel user login; they cannot be connected at the moment.But I did receive requests for this possib ... Mandy Oldfield search booking viewClosed   Amelia   Updated August 2, 2021 at 2:02pm   7 Most recent comment from [deleted]:Hi Mandy,thank you for contacting back!Are you able to locate ameliabooking folder on your pc / laptop? If so please delete it.Then, go to WordPress backend (wp admin) and there go to Plugins > Add Ne ... Tanya No process time optionClosed   Amelia   Updated August 2, 2021 at 11:34am   17 Most recent comment from Aleksandar Vuković:Hello GianniThank you for reaching out to us, but please translate your further responses into English - it is the only supported language.Thank you for your suggestion, your vote has been forwarded t ... Howard Weng Page scrolling down to the bottom after click on bookingClosed   Amelia   Updated August 2, 2021 at 11:30am   4 Most recent comment from Aleksandar Vuković:Hey HowardI booked a test appointment for August 3rd, using the mobile device, and it did scroll all the way up.The only thing is that you need to wait for a few seconds before it does that. As shown ... Bartosz Blachnio limit entries for usersClosed Pre-purchase questions for wpDataTables   Updated August 2, 2021 at 11:28am   2 Most recent comment from Aleksandar Vuković:Hello BartoszThank you for your purchase.You can create a table where users can see and edit only their own data, but there's no way to limit how many entries they can add to the table. Demetric Ford SQL QueryClosed   wpDataTables   Updated August 2, 2021 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello DemetricOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CRE ...