We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Nino Coupon CodeClosed   Amelia   Updated July 30, 2021 at 7:09pm   2 Most recent comment from [deleted]:Hi JoseThank you for reaching out to us.Unfortunately coupons cannot be applied to packages yet but we have received such suggestions before.I'll kindly ask you to add it as a feature suggestion ... Constantin Iacob Send mailClosed   Amelia   Updated July 30, 2021 at 7:00pm   2 Most recent comment from [deleted]:Hi thereIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your websi ... Louise White Booking customers inClosed   Amelia   Updated July 30, 2021 at 7:00pm   2 Most recent comment from [deleted]:Hi LouiseThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the nex ... Miriam Michalak Hide/Remove Employee from filtersClosed   Amelia   Updated July 30, 2021 at 6:57pm   4 Most recent comment from [deleted]:That's great, i am glad to see you were able to find a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kevin Rittershaus customer loginClosed   Amelia   Updated July 30, 2021 at 6:44pm   12 Most recent comment from [deleted]:Hi KevinI am sure you are not an idiot, but we can all feel like that from time to time so it's ok Customer account is being created in the moment of booking so unfortunately they will not be ab ... Yasmine ACHGAF Events as serviceClosed Pre-purchase questions for Amelia   Updated July 30, 2021 at 6:32pm   13 Most recent comment from [deleted]:Yes, unfortunately those are the limitations of the search view, I would recommend using another shortcode i you want to have everything displayed nicely. Here is a list of all available Amelia shortc ... Sanjay drop down is blankClosed   Amelia   Updated July 30, 2021 at 3:11pm   4 Most recent comment from [deleted]:Hi Athanasios Mousiolis, Thank you for your feedback. There isn't a possibility for that to be changed with Amelia's current built-in features, unfortunately. Please suggest that as a featur ... nicole van vondel PlaceholderClosed   Amelia   Updated July 30, 2021 at 1:19pm   10 Most recent comment from [deleted]:You are most welcome, please feel free to let us know if it happens again and how to recreate the issue so we can investigate further. If there is anything else we can assist you with please don' ... Stephen GHOMMIDH Events // disable bookingClosed   Amelia   Updated July 30, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usThere is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on ... Roland Danner Email NotificationsClosed   Amelia   Updated July 30, 2021 at 12:54pm   4 Most recent comment from [deleted]:You are most welcome from the entire team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Traci changing styles on backend calenadarClosed   Amelia   Updated July 30, 2021 at 12:50pm   4 Most recent comment from [deleted]:Hi TracyI can explain how to find and copy the selectors you need to use to hide something. Right-click on the part you wish to hide and inspect the element: Then, when you hover over the code, that ... Gary Nault Hide Table that Chart is linked toClosed   wpDataTables   Updated July 30, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us.If you need to show the filters, a simple css like this would be enough: .wpdt-c .wpDataTables.wpDataTablesWrapper { display: none !important; } But if you ... Daniel Appointment under 30 minutesClosed   Amelia   Updated July 30, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi Daniel,thank you for reaching out to usYou can reduce the Time Slot Step to 15 minutes in Amelia > Settings > General setting. Stephane Lotto Lotto Make an appointment via the backend (package)Closed Pre-purchase questions for Amelia   Updated July 30, 2021 at 12:03pm   10 Most recent comment from [deleted]:Hi Stephane,no unfortunately we don't have a way at the moment; as advised you can make a suggestion for this feature.No I'm afraid connection has to be made with email at least.For the cred ... David Shipps Understanding capabilitiesClosed Pre-purchase questions for wpDataTables   Updated July 30, 2021 at 11:24am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in wpDataTables.I don't quite understand what you want to achieve.Do you want one table for all teams, with standings, or a table where only the two teams w ...