We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sanna Showing time slots without end tomeClosed   Amelia   Updated August 4, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi SannaThank you for reaching out to us.Yes, you can hide the end time of a service using custom CSS. You can use this script to show only the starting times: setInterval(function () {  var elemen ... Bonica Employee profileClosed   Amelia   Updated August 4, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi BonicaThank you for reaching out to us.You can add this period as Day off so they would not appear as available on the front end untill this period has passed Trace Carlson Datepicker issuesClosed   wpDataTables   Updated August 4, 2021 at 1:24pm   2 Most recent comment from [deleted]:Hi TraceThank you for reaching out to us. Unfortunately it is not possible to use advance filtering with excel-like view so this conflict is probably caused by the workaround you tried to implement. ... TAFF Calendar View for EmployeesClosed   Amelia   Updated August 4, 2021 at 12:54pm   2 Most recent comment from [deleted]:Hi TAFFThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... Isaiah OBDC Driver InstallationClosed   wpDataTables   Updated August 4, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi Isaiah,thank you for reaching out to usCan you please check if you have the following drivers installed, and activated, beside the ODBC one? These drivers need to be installed and activated on the ... Gerardo Camorlinga Appointments are PendingClosed   Amelia   Updated August 4, 2021 at 12:19pm   4 Most recent comment from [deleted]:I'm glad it worked for you Gerardo,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Griggs New appointments combined with rejected apptsClosed   Amelia   Updated August 4, 2021 at 11:49am   2 Most recent comment from [deleted]:Hi Bob,thank you for reaching out to usThis is a normal behavior; cancelled appointment data will remain until that booking is fully deleted.By deleting the cancelled appointments you will prevent the ... Noelle Leahy SMS Budget remindersClosed   Amelia   Updated August 4, 2021 at 10:24am   2 Most recent comment from [deleted]:Hi NoelleThank you for reaching out to us.Unfortunately there is no reminder to top up your balance, you will have to keep an eye on that once in a while. I'll kindly ask you to add it as a feat ... peterchurch1 Plugin is active but not recognized.Closed   wpDataTables   Updated August 4, 2021 at 9:50am   4 Most recent comment from Aleksandar Vuković:That's great news, PeterThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kevin Boonekamp Event categoriesClosed   Amelia   Updated August 4, 2021 at 8:36am   4 Most recent comment from [deleted]:Hi Veronica!Please let me know where have you reached out to us? Is it via this platform? If it's not please open up a ticket here.I see that you have 2 tickets that we have responded to - please ... Newman Date is really long to loadClosed   Amelia   Updated August 4, 2021 at 8:03am   9 Most recent comment from Aleksandar Vuković:Hello NewmanThe issue is definitely related to Outlook Integration.The plugin is looking for 999 busy events in Outlook, and it takes a lot of time to fetch them all, since it's looking through t ... Matthew Bambrick Customize Customer PortalClosed   Amelia   Updated August 3, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Sam Front-End OptionsClosed   wpDataTables   Updated August 3, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi Sam Thank you for reaching out to us.Specific strings can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a si ... sanjeev kamat admin not receive email for booking in amelia booking pluginClosed Pre-purchase questions for Amelia   Updated August 3, 2021 at 10:40pm   2 Most recent comment from [deleted]:Hi sanjeevThank you for reaching out to us.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP ... Joshua Lim pagination issueClosed   wpDataTables   Updated August 3, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi JoshuaThank you for reaching out to us.Unfortunately this cannot be modified using the plugin's builtin features.It probably can be done with some custom work, but our developers are very busy ...