We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ricardo Mail errorClosed   Amelia   Updated August 5, 2021 at 1:50pm   10 Most recent comment from [deleted]:Hi Ricardo,thank you so much for the file!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adriaan Hide Service when added to a packageClosed Pre-purchase questions for Amelia   Updated August 5, 2021 at 12:59pm   4 Most recent comment from [deleted]:Hi Adriaan,thank you for the kind reply1. Customers can choose single or package; you can separate the packages in another view like catalog to show only the packages. And then you can show single boo ... Pedro Error al configuar Paypal en la pagina webClosed   Amelia   Updated August 5, 2021 at 11:43am   17 Most recent comment from Aleksandar Vuković:Hello Pedro.The issue is not coming from Amelia, but from PayPal:The currency you're trying to use is not supported by PayPal, and that's why it fails. You can see the list of supported curr ... Tammy Responsive TableClosed   wpDataTables   Updated August 5, 2021 at 11:35am   11 Most recent comment from Tammy:Thank you. Scott Importing spreadsheet, edit data after and demo?Closed Pre-purchase questions for wpDataTables   Updated August 5, 2021 at 11:33am   2 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.You can test out all premium features in our Front-end and back-end demo site, we also offer 15 day money-back guarantee if you decide the product does not ... Christoph Schwinghammer Connection with CRMClosed Pre-purchase questions for Amelia   Updated August 5, 2021 at 10:57am   2 Most recent comment from [deleted]:Hi Christoph,thank you for reaching out to usAmelia does not have an integration with CRM at the moment, I'm afraid.Unfortunately we don't have hooks (action and filters) at the moment. What ... Ute Placeholder in customized formsClosed   Amelia   Updated August 5, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi Ute,thank you for reaching out to usI'm afraid that it is not possible to use the placeholders for that purpose as variables cannot be inserted into booking in such way.It probably can be done ... Ryan Hawkinson ACF RepeaterClosed   wpDataTables   Updated August 5, 2021 at 10:50am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Ryan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alessandro Stempcoski REQUESTClosed   Amelia   Updated August 5, 2021 at 10:34am   7 Most recent comment from Aleksandar Vuković:Hello Alessandro.We don't have access to that information. We can only see that the refund was processed on July 1st to the MasterCard ending with 7454.If you can't find this transaction, p ... Gabriel Vlajie I need help at search moduleClosed   wpDataTables   Updated August 5, 2021 at 9:56am   6 Most recent comment from Aleksandar Vuković:I'll forward it to our developers Gabriel, thanks!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ana 4443C-17DD9-3ADAC-56E67-3B6C0Closed   Master-Detail Tables for wpDataTables   Updated August 5, 2021 at 9:14am   4 Most recent comment from Aleksandar Vuković:You're welcome, AnaI'm glad to hear you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tobi Change table type from google sheets to normal tableClosed   wpDataTables   Updated August 5, 2021 at 9:13am   4 Most recent comment from Aleksandar Vuković:How big are those tables, Tobi?If they pull a lot of data, the loading times will increase, and the page will eventually break. Roly Removing unnessary linesClosed Pre-purchase questions for wpDataTables   Updated August 5, 2021 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello Roly.Thank you for your interest in our plugin.Support like this is offered to customers that purchased the plugin, and since you opened the ticket in the pre-purchase section, I can't ver ... Grant Holmes Setup with Google issueClosed   Amelia   Updated August 5, 2021 at 8:59am   30 Most recent comment from [deleted]:Hi Grant, You can find your purchase code in the email sent to you after your purchase by us (TMS) - it is sent to the email address you provided while purchasing Amelia, and you can also find it wh ... Stephen GHOMMIDH WPAmelia / TicketClosed   Amelia   Updated August 5, 2021 at 8:17am   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usAmelia does not have a ticketing system (barcode, QR) at the moment; I'll kindly ask you to add it as a feature suggestion on this page. Features are ...