As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Eric Chart Sorting Default - DESCClosed   wpDataTables   Updated August 15, 2021 at 2:31pm   4 Most recent comment from [deleted]:Hi Eric!Thank you so much for the advice and for letting us know that you have found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Amir image displayClosed Pre-purchase questions for wpDataTables   Updated August 15, 2021 at 2:27pm   5 Most recent comment from [deleted]:Hi Amir!Aleksandar is out of the office at the moment, so I will forward this to our developers so that they can give you instructions on how it can be done.Thank you! Tan Total not working with group byClosed   wpDataTables   Updated August 15, 2021 at 2:15pm   6 Most recent comment from [deleted]:Hi Tan,thank you for letting me know that you've found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerald Payment hhmethodsClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi Gerald,thank you for taking interest in Amelia and for reaching out to usAt the moment, we only have those methods available; you can check if WooCommerce has plugins for Mercadopago or Transbank.I ... Carolina can i change default formClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:03pm   4 Most recent comment from [deleted]:Hi Carolina!Thank you for contacting backThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin and labels can be translated using POEDIT or L ... Diego event creationClosed   Amelia   Updated August 15, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi Diego,Thank you for reaching out to usYou can set a recurring event that will repeat weekly so if you pick out Monday and Thursday, and set it to weekly it will repeat like that. However, please m ... Tawewat How can I get zoom linkClosed   Amelia   Updated August 15, 2021 at 9:10am   4 Most recent comment from [deleted]:Hi Tawewat,I see; I'm afraid that this is currently not possible.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and ... Paulo Cantante ameliacustomerpanel login vs wordpress loginClosed   Amelia   Updated August 15, 2021 at 8:59am   16 Most recent comment from [deleted]:Hi Marco!Thank you for reaching out to usThis cannot be blocked I'm afraid; you can try turning off the option Check For Existing Email in Amelia > Settings > Roles > Customer, however, this mo ... Wendy Perelstein Highcharts ​Basic Column Chart does not display all columnsClosed   wpDataTables   Updated August 18, 2021 at 12:21pm   7 Most recent comment from [deleted]:Hi Wendy!Here is an update:This seems to be a bug, because when follow filtering is on, it shows the first 10 entries no matter what is set up. We will try resolving this in the future updates; there ... Stuart Course adaptationsClosed Pre-purchase questions for Amelia   Updated August 14, 2021 at 11:38am   2 Most recent comment from [deleted]:Hi Stuart!Thank you for reaching out to usService limit is currently 1 day, I'm afraid; you can offer packages or recurring services but booking of one would not automatically book the other. Erik Haagensen WooCommerce reportingClosed Pre-purchase questions for wpDataTables   Updated August 14, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi Erik,thank you for reaching out to usThis can be managed with the plugin; however, can you please provide a bit more details about the table content - any special requirements needed, such as total ... Tim Notification templates are blankClosed   Amelia   Updated August 14, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usI see that you have Grammarly; please turn it off when managing Notifications. We are aware of this and working to release a fix in the future. Matthew Hellier Notification zoom linkClosed   Amelia   Updated August 14, 2021 at 10:40am   4 Most recent comment from [deleted]:Hi Matthew,yes unfortunately this is the alignment of the placeholder at the moment; we will see to add more customization to it.For the site are you looking for our store or Amelia site? Jarno Kylander Why do I have to input purchase code for every ticket?Closed   Amelia   Updated August 14, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Jarno,agreed; this is something that Ticksy requests for identification, as surprisingly it does not have a "connected to account" information automatically and customers sometime have more than on ... Theodore Henry Location dependent on input from a custom fieldClosed   Amelia   Updated August 14, 2021 at 9:40am   3 Most recent comment from [deleted]:Hi Theodore!I'm glad that you have found a solution; you can also use [ameliacatalog] view to display your categories firstIf you have any further questions or issues, please feel free to open a ...