We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Brulmans amelia select multiple services as one bookingClosed   Amelia   Updated August 7, 2021 at 3:10pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.I'm afraid, at the moment there's no such option to merge multiple appointments in one, even if they are booked one after another.  You can suggest t ... Matt Travers Additional Customer FieldsClosed Pre-purchase questions for Amelia   Updated August 7, 2021 at 3:08pm   4 Most recent comment from [deleted]:Hi MattUnfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do ... Jonathan Can I use this plugin for a ConferenceClosed Pre-purchase questions for Amelia   Updated August 7, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi JonathanThank you for reaching out to us.I would suggest using Events for this and you can add descriptions for the events, but you would have to add your employees' profiles description some ... Martin Merging TablesClosed   wpDataTables   Updated August 7, 2021 at 1:38pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Matias Monteis Category View show all categoryClosed   Amelia   Updated August 7, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi MatiasWe are glad to see you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Márcio Cristiano Bento sms reply backClosed   Amelia   Updated August 7, 2021 at 1:35pm   4 Most recent comment from [deleted]:Hi MárcioI sincerely apologize it was my mistake. I just heard back from our developers and actually it is not possible to receive replies to SMS notifications sent directly from Amelia.I'll kin ... Mark I can't update my Amelia plugin.Closed   Amelia   Updated August 7, 2021 at 1:34pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  giando probem with pluginaClosed   Amelia   Updated August 7, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi giandoWe are sorry to hear that.Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possible to use o ... Norman van der Mull Booking timeClosed   Amelia   Updated August 7, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi NormanThank you for reaching out to us.You can adjust the time need for booking in advance in Amelia Settings - General settings vishal Showing More than 1 event On calendarClosed   Amelia   Updated August 7, 2021 at 10:57am   4 Most recent comment from [deleted]:Hi Mickey Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to ... Mickey Showing More than 1 event On calendarClosed   Amelia   Updated August 7, 2021 at 10:57am   2 Most recent comment from [deleted]:Hi MickeyThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Andreas Customer Panel custom Date FilterClosed   Amelia   Updated August 7, 2021 at 10:41am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Julien BirthdayClosed   Amelia   Updated August 7, 2021 at 10:05am   6 Most recent comment from [deleted]:Hi JulienIf I understand correctly you want to change the custom filed from data picker to texbox? For this you would have to delete the custom field and add a new one with the type you desire. If you ... Amber Various business hours on various daysClosed   Amelia   Updated August 7, 2021 at 9:47am   4 Most recent comment from [deleted]:Hi AmberThe service must have a pre-defined duration, if you want to have 4 hour hervices you need to set the duration to 4 hours, if it is 8 hours it has to be 8 hours and the employee's work ho ... Michael Cowdroy Amelia unable to find patients in patient listClosed   Amelia   Updated August 7, 2021 at 9:31am   8 Most recent comment from [deleted]:Hi Michael I can confirm that there is a minor bug regarding the search option, and our developers are working on fixing it. I hope the fix will be included in our next update. Sorry for the inconven ...