As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Evgeniy Orlov Performance of chart, built by SQL queryClosed Pre-purchase questions for wpDataTables   Updated August 18, 2021 at 4:37pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Hussnain Employees need to get emails in their own time zoneClosed   Amelia   Updated August 18, 2021 at 4:34pm   5 Most recent comment from [deleted]:Hi HussnainYes, if they set up that time zone in their employee panel they will receive the information in that time zone.  [email protected] Filter & table positionClosed   wpDataTables   Updated August 18, 2021 at 4:01pm   10 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  hery JSON not save dan view tableClosed Pre-purchase questions for wpDataTables   Updated August 18, 2021 at 3:36pm   2 Most recent comment from [deleted]:Hi HeryThank you for reaching out to us.When working with JSON format please note: Currently, wpDataTables accepts this, and only this, format of JSON (see example): a one-level array of same-structur ... DoQtor Setting Up ZoomClosed   Amelia   Updated August 18, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.Once they schedule an appointment they will receive the Zoom link weather they are logged in or not which can later be accessed to attend the meeting.  Alexander GOOGLE CALENDAR CONECTIONClosed   Amelia   Updated August 18, 2021 at 1:11pm   10 Most recent comment from [deleted]:Hi AlexanderThank you for reverting back to the original URI but we are now not able to login to your Google Cloud, also please turn off the 2 step verification so we can test the configuration. Andrew Robert Eade How to remove a previously uploaded service photoClosed   Amelia   Updated August 18, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi Andrew I'm afraid there's no option to delete Service pictures in Amelia. We definitely missed this option, sorry for this inconvenience. You can suggest that as a "feature request" h ... Catharine June Image ProblemClosed   wpDataTables   Updated August 18, 2021 at 12:45pm   6 Most recent comment from [deleted]:Not a problem Catharine - it's a table as well after all!So it can be easily considered a wpDataTables partIf you have any further questions or issues, please feel free to open a new ticket, and ... Marcin Waszak Notifications errorClosed   Amelia   Updated August 18, 2021 at 12:38pm   5 Most recent comment from Cedric Dansereau:Hi Blazenka,I will open a new ticket.Thanks, Sam Upselling PackagesClosed Pre-purchase questions for Amelia   Updated August 18, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi Sam,thank you for reaching out to us!I'm afraid that upselling items and extras are currently not available in the packages.I'll kindly ask you to add it as a feature suggestion on this ... Geoff Displaying Google CalendarClosed   Amelia   Updated August 18, 2021 at 11:38am   4 Most recent comment from [deleted]:Hi GeoffAll events created in Google Calendar will only be marked as busy slots in Amelia and your clients will not be able to book those slots, but it is not possible to connect your client's g ... Jarno Kylander Cancelling an appointmentClosed   Amelia   Updated August 18, 2021 at 11:37am   6 Most recent comment from [deleted]:Hi Jarno,All of the Confirm ones in that step of the booking Alexandre Add customer to new appointment : 2nd try = no dataClosed   Amelia   Updated August 18, 2021 at 11:31am   4 Most recent comment from [deleted]:Hi AlexandreDo you mind trying to install the fix for the updated version and let us know if it helps, if not please provide us with adimin access so we can take a closer look.1. Please go to Amelia ... Eddie Cleary New subscriberClosed   Amelia   Updated August 18, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi Eddie,thank you for reaching out to usThere is no welcome email at the moment, I'm afraid; newly created Amelia Customers will receive an email with a password but it comes directly from WordP ... Ute E-Mail notifications used still the old configured e-mail as sender and ignored the new oneClosed   Amelia   Updated August 18, 2021 at 11:19am   4 Most recent comment from [deleted]:Hi Ute,thank you for contacting backYou can try accessing the database and deleting this email from amelia_settings file.