We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jennifer Holm Holm Purchase CodeClosed   Amelia   Updated August 6, 2021 at 5:25pm   2 Most recent comment from [deleted]:Hi JenniferThank you for reaching out to us.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and ... Konstantinos Stravogiannis CatalogClosed   Amelia   Updated August 6, 2021 at 5:13pm   2 Most recent comment from [deleted]:HI KonstantinosUnfortunately this cannot be achieved using the plugin's builtin features. At least one appointment needs to be booked on the time of purchase and all included services need to spe ... Damien-Joseph RISPAL Dynamics MySql TablesClosed Pre-purchase questions for wpDataTables   Updated August 6, 2021 at 4:55pm   2 Most recent comment from [deleted]:Hi Damien-JosephThank you for reaching out to us.Yes, with wpDataTables you can connect to a separate database and create tables that are linked to the existing source, meaning when the source table ... Estefania time zoneClosed   Amelia   Updated August 6, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hi EstefaniaThank you for reaching out to us.At the moment, employee chosen time zone is visible only to them, on the Employee Panel, I'm afraid. On the backend only one timezone will be display ... Jobhouse The value of the Formidable Forms "total" field is not reported on the WpDataTables tableClosed   Formidable Forms integration for wpDataTables   Updated August 6, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi ExtroThank you for reaching out to us.The error indicates that you are trying to use a calculation function on a string type column. Can you please make sure there are no string type values in tho ... Gary L becker ActivationClosed   wpDataTables   Updated August 6, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Gary,thank you for reaching out to us!Can you please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purch ... Ryan Hawkinson Tree Chart ColorsClosed   wpDataTables   Updated August 6, 2021 at 1:49pm   5 Most recent comment from [deleted]:Hi Ryan,anytime; I'm glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Victor rodriguez query about function on employee and locationsClosed Pre-purchase questions for Amelia   Updated August 6, 2021 at 1:12pm   2 Most recent comment from [deleted]:Hi VictorThank you for reaching out to us.Once you create employee and locations, in the employees working hours you can set for each working period different location, so you can even set different l ... billy Booking Longer EventsClosed   Amelia   Updated August 6, 2021 at 1:05pm   4 Most recent comment from [deleted]:Hi BillyOur step by step booking UI is customer friendly and simple; however, there are a lot of options that you can mix and match to organize it to suit your business in the best possible way; you ... Daniel Chen Custom Fields EventsClosed   Amelia   Updated August 6, 2021 at 12:59pm   10 Most recent comment from [deleted]:Hi AndrasAs Liza suggested before please try to disable all other plugins, refresh the page and try again? If the issue is resolved (it should be), then start activating other plugins one by one, a ... Tieghisti Habtom Discount codeClosed   Amelia   Updated August 6, 2021 at 12:50pm   6 Most recent comment from [deleted]:Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list ... Mickey Add suffix and prefixClosed   Amelia   Updated August 6, 2021 at 12:49pm   2 Most recent comment from [deleted]:Hi MickeyThank you for reaching out to us.You can try to change the time format on the WordPress General Settings and it will be applied in Amelia as well. Please take a look at our documentation page ... Eric Brulmans Creating a pop-up for bookingClosed   Amelia   Updated August 6, 2021 at 12:48pm   6 Most recent comment from [deleted]:Hi EricThis can happen when the Product 1, 2, 3 are in the same CSS class as the Booking button. These buttons need to have a separate trigger (class) in order for them to work individually. Each but ... Yasmine ACHGAF Not working daysClosed Pre-purchase questions for Amelia   Updated August 6, 2021 at 12:24pm   4 Most recent comment from [deleted]:Hi YasmineIn that case you would need to set these days individually as special days/periods in employee's profiles.It is not possible to set a different working hours period for a future time a ... Jason NEED more Buffer Time incrementsClosed   Amelia   Updated August 6, 2021 at 11:57am   2 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us.You can modify the possible options from Amelia SEttings - General settings - Default time slot stepDo let us know if you need any further assistance.