As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Wolfgang Pfahler Help RepaeterClosed   wpDataTables   Updated August 18, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi WolfgangThank you for reaching out to us.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have a native ... Danielle Pending Appointments and DepositsClosed   Amelia   Updated August 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi Danielle,thank you for reaching out to usThe deposit is taken immediately when customer is booking.The pending appointment will have the deposit taken, and if you don't want to approve the app ... Steve Robertson Time Slots removing and also employess with sporadic hoursClosed   Amelia   Updated August 18, 2021 at 10:34am   4 Most recent comment from [deleted]:Hi Steve,thank you for the kind reply!In that case, I'm afraid that Special Days is the only way to make a setup currently, as with my suggestion you'd have to make weekly changes.I'll ... Liz CapacityClosed   Amelia   Updated August 18, 2021 at 10:20am   13 Most recent comment from [deleted]:Hi Liz,Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response tim ... Ricardo REFUND NOT DONE YETClosed   Amelia   Updated August 18, 2021 at 9:03am   8 Most recent comment from [deleted]:Hi RicardoWe are here to assist in any way we can, please feel free to contact us if there is anything else we can do on our side. Michael Etheridge styling search buttonClosed   Powerful Filters for wpDataTables   Updated August 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.You can change the words using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a simple ... Manuel Bulk Upload of EventsClosed Pre-purchase questions for Amelia   Updated August 17, 2021 at 8:18pm   2 Most recent comment from [deleted]:Hi, Manuel,Thank you for your inquiry.As far as I understand, you want to import data to Amelia from a file, is that correct?If so, then, unfortunately, at the moment Amelia doesn't support data ... Carine Can i disable "sign in" for people booking an appointment?Closed   Amelia   Updated August 17, 2021 at 8:04pm   11 Most recent comment from [deleted]:Carine,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Edwin Dee delete a cell/row when emptyClosed   wpDataTables   Updated August 17, 2021 at 5:59pm   2 Most recent comment from [deleted]:Hi EdwinThank you for reaching out to us.You should be able to achieve this using conditional formatting by adding a simple rule like this This class should work automatically, hiding the rows that ar ... galin problem with URL-paths to imagesClosed   wpDataTables   Updated August 17, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hi Galin,thank you for reaching out to usMost likely; please advise what method did you use for migration; may I ask for the site and database access? Arne Book a package as 1 appointment and not as separate appointmentsClosed   Amelia   Updated August 17, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia Adding Amelia to a formClosed   Amelia   Updated August 17, 2021 at 1:30pm   2 Most recent comment from [deleted]:Hi Lucia,thank you for reaching out to usUnfortunately Amelia does not have this sort of integration at the moment. If you have any form ready or a step by step questionnaire that gives the result dep ... Marketing How to clean test data after testing before go LiveClosed   Amelia   Updated August 17, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease go to Amelia > Settings > Activation and turn on the slider Delete Tables.Then reinstall the plugin.This is the "clean up" feature - it will make ev ... Joseph Benson Packages UI ColourClosed   Amelia   Updated August 17, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to us!Please try Reseting the Customization, saving, and then setting the colors. Frédéric Prud\'homme Client - Alternative phone numberClosed   Amelia   Updated August 17, 2021 at 12:20pm   4 Most recent comment from [deleted]:Hi Frédéric,thank youIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.