Hi Wendy

Thank you for reaching out to us.

Can you please provide us with a temporary WP-admin (administrator) user for your site where this happens, chart and table ID and a link to the front end where we can see this behavior, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thank you for keeping us up to date, Wendy.

Hi Wendy!

Thank you for the credentials

Aleksandar is out of the office so I will advise the other senior developer for assistance on Monday; we will update you on the situation as soon as possible.

Hi Wendy!

Here is an update:

This seems to be a bug, because when follow filtering is on, it shows the first 10 entries no matter what is set up. We will try resolving this in the future updates; there is a quick fix but we would like to test it further and include into an update. 

You can try it now by going to class.wpdatachart.php:1301 and replace the function loadChildWPDataTable() with this one:

public function loadChildWPDataTable() {    if (empty($this->_wpdatatable_id)) {        return false;    }
    $loadAllRows = empty($this->_follow_filtering) || $this->_range_type !== 'all';
    $this->_wpdatatable = WPDataTable::loadWpDataTable($this->_wpdatatable_id, null, $loadAllRows);
}

This means that all rows will load; it should not make any conflicts, but if you do run into any please let me know.