As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

MELISSA Woocommerce Amelia - Pending PaymentClosed   Amelia   Updated February 2, 2022 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Melissa,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Karl Blaza Export AppointmentsClosed   Amelia   Updated February 2, 2022 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us,Unfortunately, there is currently no option to export appointments from the employe panel, as that can only be done from the back-end. Please feel free to ... sylvain Customer phone number not savedClosed   Amelia   Updated February 2, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Sylvain,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rosetta Facciolini Manager Amelia cannot see all clients, and she cannot enter new clients in employee shortcodeClosed   Amelia   Updated February 2, 2022 at 9:46am   11 Most recent comment from Uroš Jovanović:Hello Rosetta,That is unfortunate.Please reach out to us if you have any other questions. Jacques One service with different priceClosed Pre-purchase questions for Amelia   Updated February 1, 2022 at 5:53pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jacques,Thank you for reaching out to us.Yes, you can use Events and use custom pricing to achieve this logic, for example:If you have any more issues or questions feel free to ask, we will glad ... Mee Critical Error Saving tableClosed   wpDataTables   Updated February 1, 2022 at 5:42pm   3 Most recent comment from Miloš Jovanović:Hi, MeeWe're happy to see that you have resolved this; in case it comes back, of course, you can reopen this ticket, or create a new one;And as always, we will do our best to assist. Collin Mcdougall Services timeframeClosed Pre-purchase questions for Amelia   Updated February 1, 2022 at 5:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Collin,Thank you for reaching out to us.Yes, you have to sync your Google Calendar with Amelia to achieve this. Find out more here: https://wpamelia.com/configuring-google-calendar/.In order ... Kai Kyas Benachrichtigungen / NotificationsClosed   Amelia   Updated February 1, 2022 at 5:20pm   10 Most recent comment from Uroš Jovanović:Hello Kai,Thank you for that. We are here to help Promsy Célia set the service on fixed schedulesClosed   Amelia   Updated February 1, 2022 at 3:25pm   4 Most recent comment from Marko Davidović:Hello Célia, We are glad that we're able to help you. You can hide employee field in Amelia/customize like thisAs gift cards you can create coupon with Amelia and send them to your customers. Y ... Akinori settingsClosed   Amelia   Updated February 1, 2022 at 3:25pm   2 Most recent comment from Uroš Jovanović:Hello Akinori,Thank you for reaching out to us.Unfortunately, there is no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if som ... Christian NotificationsClosed   Amelia   Updated February 1, 2022 at 3:18pm   4 Most recent comment from Stanislav Snagovskiy:Dear Christian,I hope you're doing well.This could be the reason for 1 extra email:That's in Integrations/Outlook integration.Could you update please to the latest version of Amelia 4.4.1 f ... 田代　瑛 cancelClosed   Amelia   Updated February 1, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello,Really sorry to hear that you are moving away from Amelia.Unfortunately, since almost 6 months have passed since you purchased the Amelia license, we cannot accept your refund request, you could ... GAreth Can I upgrade from my current 1 site license to a 3 site licenseClosed   Amelia   Updated February 1, 2022 at 3:06pm   6 Most recent comment from Aleksandar Vuković:My pleasure, GAreth.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. sunita Regarding Content Collaboration & PartnershipClosed Pre-purchase questions for wpDataTables   Updated February 1, 2022 at 2:54pm   2 Most recent comment from Aleksandar Vuković:Hello SunitaThank you for reaching out to us about this, but at the moment we're not interested in this sort of collaboration.Thank you once again for reaching out, and we wish you the best of lu ... Alan Rep Settings help using highchartsClosed   wpDataTables   Updated February 1, 2022 at 2:46pm   2 Most recent comment from Miloš Jovanović:Hi, Alan RepFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...