We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sean [ameliasearch today=1]Closed   Amelia   Updated February 7, 2022 at 8:19am   4 Most recent comment from [deleted]:Glad to hear the issue is resolved, SeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katrina plugin featuresClosed Pre-purchase questions for Amelia   Updated February 7, 2022 at 7:18am   2 Most recent comment from [deleted]:Hello KatrinaThank you for your interest in Amelia and reaching out to us.You can create group and individual Appointments using Amelia plugin. As for double-booking, your client cannot book the same ... Manue CIVIS receipt for your Amelia Developer SubscriptionClosed   Amelia   Updated February 7, 2022 at 6:46am   2 Most recent comment from [deleted]:Hi ManueI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2973533/ For future reference, please don't open mul ... valentina de caro scheduled hourClosed   Amelia   Updated February 6, 2022 at 10:22pm   2 Most recent comment from Uroš Jovanović:Hello Valentina,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inhe ... Barry Horsley BlobClosed   wpDataTables   Updated February 7, 2022 at 10:42pm   3 Most recent comment from Miloš Jovanović: Hi, BarryI am sorry to disappoint you, but the devs advised this is not possible with our plugin yet.You can suggest this as a built-in feature on this link https://wpdatatables.com/documentation/f ... arifah Email ReminderClosed   Amelia   Updated February 5, 2022 at 6:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello Arifah,Thank you for reaching out to us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the schedul ... Frank Huntley Poor communications preventing upgradesClosed   Amelia   Updated February 5, 2022 at 5:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frank, Thank you for reaching out to us. If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, ... thierry hullin about aditionnal formulaClosed   wpDataTables   Updated February 5, 2022 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hi, Thierry. Thanks for reaching out to us and sorry for the late response! If I see this correctly, you want to use calculation functions in a formula/calculated column? If that is true, unfortunate ... Glenn Import Google Calendar events into Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Glenn,You are welcome. I am glad that now everything is working fine. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a great ... Aakash Sharma Issues in Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Aakash, Thank you for reaching out to us. You need to check your employee's Assigned Services and Work Hours, you probably missed something. Please provide me a temporary WP-admin (admini ... Jenny Improvement: Added option to disable Polyfill.js scriptClosed   Amelia   Updated February 4, 2022 at 2:45pm   2 Most recent comment from [deleted]:Hi JennyThank you for reaching out to us.Polyfill.js is included because there's a small percentage of customers that still use old Internet Explorer browsers, but you can disable Polyfill.js by ... Jimbo Clark Remove locations from Services sign upClosed   Amelia   Updated February 4, 2022 at 2:24pm   3 Most recent comment from Marko Davidović:Hello Jimbo, We are everything has been sorted out. If you have any more questions please feel to open another ticket. Jacques Keep time slot available for remaining capacityClosed   Amelia   Updated February 4, 2022 at 2:23pm   4 Most recent comment from [deleted]:Hi Jacques You can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the section Event Description by cli ... Santiago Custom information on approved emailClosed Pre-purchase questions for Amelia   Updated February 4, 2022 at 1:35pm   2 Most recent comment from [deleted]:Hello SantiagoThank you for reaching out to us.I'm not sure about what you mean by "URl that's specified for Juan". Could you please clarify that?You can have an Employee, and you can make a ... Heiner regulate number of bookingsClosed   Amelia   Updated February 4, 2022 at 1:15pm   4 Most recent comment from [deleted]:Hello HeinerWe're sorry that Amelia doesn't fit your needs currently. Maybe in the future you'll find it more suitable, as we keep develop it and implement new features all the time.Bes ...