We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ethan Eskridge Recurring AppointmentsClosed   Amelia   Updated May 4, 2022 at 4:26pm   8 Most recent comment from Uroš Jovanović:Hello Ethan,Glad to hear that you are satisfied with the support.Looking forward to hearing from you. Tirol Birthday EmailClosed   Amelia   Updated May 4, 2022 at 4:25pm   4 Most recent comment from Uroš Jovanović:Hello Andreas,Apologies for the delayed response as we had our National holiday for the past few days.I have tried to log into the back-end of your website and I cannot log into it with the credential ... CAROLINA EmpleadosClosed   Amelia   Updated May 4, 2022 at 4:19pm   2 Most recent comment from Uroš Jovanović:Hello Carolina,Apologies for the delayed response as we had our National holiday for the past few days.Please let me know which employee that is and please provide me a temporary WP-admin (administrat ... Raymon Events created in Google aren't being blocked in Amelia.Closed   Amelia   Updated May 4, 2022 at 4:16pm   2 Most recent comment from Miloš Jovanović:Hi, RaymonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... salvatore Impossibile prenotare appuntamento in alcune fasce orarieClosed   Amelia   Updated May 4, 2022 at 4:08pm   17 Most recent comment from Uroš Jovanović:Hello Salvatore,The reason why such issue occurred is that the "Consentire la prenotazione al di sotto della capacità minima" option is enabled. If this is disabled, your front-end customers won ... Gemma Wilks Resending event confirmationsClosed   Amelia   Updated May 4, 2022 at 3:59pm   7 Most recent comment from Miloš Jovanović:Hi, Gemma Sorry about the waiting time. - Regarding refunding the cancelled attendees; unfortunately, that can only be done manually, we don't have an automated system for it, I'm afraid. W ... leander Limit amelia for 1 booking a dayClosed   Amelia   Updated May 4, 2022 at 3:25pm   8 Most recent comment from Uroš Jovanović:Hello Leander,Apologies for the delayed response as we had our National holiday for the past few days.I have tried to make it work with the buffer time values, but unfortunately, that is not possible. ... David Spitz Spitz PostgreSQLClosed Pre-purchase questions for wpDataTables   Updated June 16, 2022 at 3:51pm   17 Most recent comment from Miloš Jovanović:Hi, DavidMy sincerest apologies for all the delay that happened for confirming about functionality of medians.The developers have confirmed that, unfortunately at this moment, our SQL & PHP Parser doe ... La Webería payment overdueClosed Pre-purchase questions for Amelia   Updated May 4, 2022 at 2:00pm   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Not exactly so notifications to Amelia can be actions triggered or they can be sent via cron as if notifications have been scheduled. But all of them ... Anna Mae Montiel FeaturesClosed   Amelia   Updated May 4, 2022 at 1:41pm   8 Most recent comment from Uroš Jovanović:Hello Anna,We will continue our communication on that ticket. Laura Set up services / Employees for restaurantClosed Pre-purchase questions for Amelia   Updated May 4, 2022 at 1:35pm   4 Most recent comment from Miloš Jovanović:Hi, LauraSorry for so much waiting time. - I am happy to see that we managed to find a workaround for the first point.- Regarding the changes not properly showing on the front,most of the time this ... Ryan DiGiovanni CSSClosed   wpDataTables   Updated May 4, 2022 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello Ryan Thank you for your purchase. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features and I'm unaware of any CSS t ... Evelyne Vanraes Email on creation of Wordpress userClosed   Amelia   Updated May 4, 2022 at 1:09pm   2 Most recent comment from Miloš Jovanović:Hi, EvelyneFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Andy Cereghino Calendar Link ChecksClosed   Amelia   Updated May 4, 2022 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us.The first part should not be possible - we have never been able to reproduce that problem, in the 4 years that Amelia has b ... Richard LaFontaine Feature SupportClosed Pre-purchase questions for Amelia   Updated May 4, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates, but there is no ETA on when this feature will be implemented.Hope this helps you.Please ...