We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andreas Change Color of Chart.js Pie ChartClosed Pre-purchase questions for wpDataTables   Updated May 5, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for expressing interest in the wpDataTables plugin.wpDataTables follows the logic of chart engines, and other than making modifications within the chart wizard, there are no ot ... Kelsey Lakia Customisation Question - MembershipsClosed Pre-purchase questions for Amelia   Updated May 5, 2022 at 12:31pm   2 Most recent comment from Uroš Jovanović:Hello Kelsey,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Arnaud Customer panel email issueClosed   Amelia   Updated May 5, 2022 at 11:39am   9 Most recent comment from Miloš Jovanović:Hi, ArnaudSorry for the waiting time.-We have France French, and a lot of strings are already translated for it.Basically, what you could do is, copy the entire fr_FR folder, paste it and rename it t ... Stephen Duffus URI redirect for google calendar integrationClosed   Amelia   Updated May 5, 2022 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.Can you please provide me with the screenshot of the Amelia/Settings/Integrations/Google Calendar page?Looking forward to your reply. Sharney EmailingClosed   Amelia   Updated May 5, 2022 at 11:23am   4 Most recent comment from Miloš Jovanović:Hi, SharneySorry for the delayed response.Certainly, i can log in and try to inspect the errors on notifications.I can do a test notification and see what happens.Please provide me a temporary WP-ad ... Kahlil Nagi Amelia > CalendarClosed   Amelia   Updated May 5, 2022 at 10:31am   4 Most recent comment from Marko Davidović:Hello Kahlil,I understand you and your need for that, but at the moment, unfortunately, there is no such possibility. We wish you all the best. Arno Hoffrichter Color from stipe on second stepClosed   Amelia   Updated May 5, 2022 at 10:29am   2 Most recent comment from Marko Davidović:Hello Arno, Thank you for purchasing our product, and for reaching out to us.Unfortunately, we do not have the option to change the colors of the booking form according to the booking steps. The custo ... Pablo Torres Many questions about chart customizationClosed   wpDataTables   Updated May 5, 2022 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Pablo Thank you for your purchase. It's OK for now, but in the future, please split questions into separate tickets.#1 and #2 - wpDataTables follows the logic of chart engines, and other t ... Dustin Olsen Display Values of Individual Cells using ShortcodeClosed   wpDataTables   Updated May 5, 2022 at 9:38am   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Dustin, but I can understand.If you submitted the refund request through our store, you'll receive it within 7 business days. Tehmoor Amelia storing emailsClosed   Amelia   Updated May 5, 2022 at 8:23am   6 Most recent comment from Marko Davidović:Hello Tehmoor, Unfortunately, you can not. When they book with another name they will get a notification with the name under which they booked, but if they reschedule they will get a notification w ... Lui Motta Birthday NotificationClosed   Amelia   Updated May 5, 2022 at 7:52am   12 Most recent comment from Marko Davidović:Hello Lui,Thank you for your clarification and we will pass it on to our management in the meantime, if you have any further questions, do not hesitate to contact us.We wish you all the best. Richard Shok Time Zones for EmployeesClosed   Amelia   Updated May 4, 2022 at 9:33pm   8 Most recent comment from Aleksandar Vuković:Hello Richard, we sincerely apologize for the late response.We've had some non-working days in our country due to the labor-day holiday. We haven't logged in to your website since last week, ... A Lista Digital Can't add new numbersClosed   Amelia   Updated May 4, 2022 at 8:30pm   2 Most recent comment from Miloš Jovanović:Hi, A Lista DigitalFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usu ... Nils Delete of people in events not possibleClosed   Amelia   Updated May 4, 2022 at 7:59pm   2 Most recent comment from Miloš Jovanović:The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to open in your web browser is a resource that you’re not allowed to access. It’s called a 403 error b ... Tim Sticky Table Headers/Cell Colour formattingClosed Pre-purchase questions for wpDataTables   Updated May 4, 2022 at 7:19pm   5 Most recent comment from Miloš Jovanović:Hi, TimApologies, i also want to thank you for working on a better solution on the first point - the sticky header functionality;you can certainly add your workaround as part of the description as a f ...