We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jenny Events galleryClosed   Amelia   Updated May 10, 2022 at 11:38pm   3 Most recent comment from Uroš Jovanović:Hello Jenny,Thank you for your patience and apologies for the delayed response.In regards to the dimension of the picture, it should be 2:1 and it will be just fine without being cut off.Thank you for ... Jimmy Deguara Assistance in maximising usageClosed   Amelia   Updated May 6, 2022 at 1:39pm   5 Most recent comment from Uroš Jovanović:Hello Jimmy,We have refunded your money and you should receive your money back in the next 5-7 business days.Please let us know if you have any other questions. Manuel Blocking calendar times when private group sessions are booked.Closed Pre-purchase questions for Amelia   Updated May 6, 2022 at 1:24pm   4 Most recent comment from Uroš Jovanović:Hello Manuel,THis is currently not possible with Amelia's built-in features, but I have passed this suggestion to our management. Thank you for that.Please reach out to us if you have any other ... Stephen Best Purchase of wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated May 6, 2022 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for expressing interest in the wpDataTables plugin.The development site is also treated as a domain, and thus you could only use the Amelia basic license on one domain. To mig ... Mark Powell Force RefreshClosed   wpDataTables   Updated May 6, 2022 at 12:56pm   6 Most recent comment from Miloš Jovanović:Hi, Geoffrey Actually, i apologise. I can see you made a ticket, showing the table - and it seems it is indeed a linked Google Spreadsheet wpDataTable.If this refresh workaround i sent here does no ... Marina increase the size of the typeface in the formsClosed   Amelia   Updated May 6, 2022 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.For that purpose, you could use the following CSS to increase the font-size of that: .amelia-app-booking #amelia-booking-wrap p {    font-size:larger !i ... Georgi Vasilev Error on checkoutClosed   Amelia   Updated May 13, 2022 at 11:47am   10 Most recent comment from Marko Davidović:Hello Georgi,We noticed that you opened 2 tickets for the same issue https://tmsplugins.ticksy.com/ticket/3030113/ Your ticket has been forwarded to our developers and when our colleague get any fee ... Dudi A bugClosed   Amelia   Updated May 6, 2022 at 12:04pm   2 Most recent comment from Uroš Jovanović:Hello Dudi,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Marcin Brzeźniak What is possible with AmeliaClosed Pre-purchase questions for Amelia   Updated May 6, 2022 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Marcin,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Lake Forest Marketing Zapier WebhooksClosed   Amelia   Updated May 6, 2022 at 11:35am   27 Most recent comment from Miloš Jovanović:Hi, CarlyI want to say, on behalf of our developer who worked on this and me,we are truly delighted to see that the issue is resolved.I want to thank you and Michael, of course, for all the cooperati ... Stephen Development siteClosed Pre-purchase questions for Amelia   Updated May 6, 2022 at 11:11am   4 Most recent comment from Uroš Jovanović:Hello Stephen,You will just need to deactivate the license on the first domain. Once you deactivate the license in Amelia/Settings/Activation on one site, you'll need to visit the same settings o ... lacy lafferty Error when setting up tableClosed   wpDataTables   Updated May 6, 2022 at 10:51am   2 Most recent comment from Miloš Jovanović:Hi, lacy laffertyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Gergő Fehér Packages don't show on front endClosed   Amelia   Updated May 6, 2022 at 10:36am   2 Most recent comment from Miloš Jovanović:Hi, GergőFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Gergő Fehér Package with 0 max. appointment issueClosed   Amelia   Updated May 6, 2022 at 10:33am   4 Most recent comment from Marko Davidović:Hello Gergő,We would just ask you to send us a link that we can log in to when we try to go to the link you entered when creating the ticket we get this messageLooking forward to your reply. Andy Cameron Setting time slots for booking servicesClosed   Amelia   Updated May 6, 2022 at 9:37am   6 Most recent comment from Miloš Jovanović:Hi, Andy My apologies, i should have checked Events for the employee, too.  I was not aware that the employee had some Events already scheduled, that would explain the schedule being busy if the em ...