We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matteo Start calendar from specific monthClosed   Amelia   Updated May 9, 2022 at 5:15pm   4 Most recent comment from Miloš Jovanović:Hello MatteoNo problem. Thank you, and if anything else happens or you have any other questions, please don't hesitate to reach out to us. Olly Postgresql vs MySQL - website design considerationsClosed   wpDataTables   Updated May 19, 2022 at 6:32pm   4 Most recent comment from Miloš Jovanović:Hi, Olly.Thanks again for your patience, i've been advised by the devs.Basically, if you use MySQL on same server where your WordPress site is, then it will be faster either way,if we compare it ... Felicia Westerlund Missing EventsClosed   Amelia   Updated May 9, 2022 at 4:44pm   7 Most recent comment from Miloš Jovanović:Hi, Felicia I am happy to see that it worked as it should on your WP installation as well.We will make sure to make it part of the update.If anything else happens, please don't hesitate to cre ... Patrick Arehart Display Multiple Tags Short CodeClosed   Amelia   Updated May 9, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... G W Can’t UpgradeClosed   Amelia   Updated May 9, 2022 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hi, iamgniceFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Reji Ittiachan Text Styling of column headerClosed   wpDataTables   Updated May 9, 2022 at 3:46pm   2 Most recent comment from Miloš Jovanović:Hi, RejiFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Ahmed Mearaj Ali In event I can’t control the shown capacityClosed   Amelia   Updated May 9, 2022 at 2:52pm   4 Most recent comment from Uroš Jovanović:Hello Ahmed,You can use the following CSS code to hide the capacity from the booking form: .amelia-app-booking #amelia-booking-wrap #am-events-booking .am-event-list .am-event .am-event-data .am-event ... Cristi Event Booking for Logged in usersClosed   Amelia   Updated May 9, 2022 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hello Cristi,Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in the future.  Any membership plug ... sumit Data source table createClosed Pre-purchase questions for wpDataTables   Updated May 9, 2022 at 1:50pm   2 Most recent comment from Miloš Jovanović:Hi, Sumit  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Gerhard Reus Maximum Persons per Event BookingClosed   Amelia   Updated May 9, 2022 at 1:10pm   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for your interest in our product. Unfortunately, currently, this feature is not built-in in Amelia. We do not have such an option at the moment and one person can book the e ... Anis Kuzmis Square Payment IntegrationClosed Pre-purchase questions for Amelia   Updated May 9, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Anis, Thank you for purchasing our product, and for reaching out to us.Amelia has integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and RazorPay. We do not ha ... Jouke Wijdoogen account specific data & Front-end editingClosed Pre-purchase questions for wpDataTables   Updated May 9, 2022 at 10:34am   5 Most recent comment from Miloš Jovanović:Hi, JoukeSorry about such long waiting time.- I will also reply to the other ticket,and please let me know if you have further questions regarding the points we cover on this ticket.Thank you. Victoria Battle Wordpress Plugin WP Data Tables no field for Purchase CodeClosed   wpDataTables   Updated May 9, 2022 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello VictoriaThank you for your purchase.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and th ... Alex Hinerfeld Add a Print button to Master DetailClosed   Master-Detail Tables for wpDataTables   Updated May 9, 2022 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello AlexI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll make sure to forward this as a feature suggestion to ... Tirol Teams MeetingClosed   Amelia   Updated May 9, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for purchasing our product, and for reaching out to us.  Unfortunately, no, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature ...