We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Megan FeedbackClosed   Amelia   Updated May 9, 2022 at 10:14am   2 Most recent comment from Marko Davidović:Hello Megan, Thank you for purchasing our product, and for reaching out to us. We are glad that you like our plugin and we thank you for your suggestion, I will pass it on to our colleagues and you ca ... Joyce activationClosed   Amelia   Updated May 9, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Joyce,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and the ... GHENAM Delete end of time slotClosed   Amelia   Updated May 9, 2022 at 9:47am   11 Most recent comment from Aleksandar Vuković:Hi again FilipYou've edited the "Step-by-step" booking form:But on the front-end, you're using the "Catalog" booking form. As mentioned in my previous response, make sure you're editin ... Jesus Benjamin Yam Aguilar Calendad problemClosed   Amelia   Updated May 9, 2022 at 9:43am   12 Most recent comment from Uroš Jovanović:Hello Jesus,My apologies, but I cannot understand your last question. Can you please elaborate on that?Looking forward to your reply. samantha wakefield impact of changes to appointment to existing appointmentsClosed   Amelia   Updated May 9, 2022 at 9:23am   2 Most recent comment from Uroš Jovanović:Hello Samantha,Thank you for reaching out to us.The duration change does not affect the future appointments, thus you can freely change the duration of the service with no effect on the already-existi ... jeroen breugelmans Azure SQL DB connectionsClosed   wpDataTables   Updated May 9, 2022 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello again jeroen.Can you please check if you have the following drivers installed, and activated? They should be installed and activated on the server where wpDataTables plugin is installed.  These ... Nora Holmquist Collapsing columns on any device typeClosed   wpDataTables   Updated May 9, 2022 at 8:26am   2 Most recent comment from Miloš Jovanović:Hi, NoraFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Manuel Separate capacity for online customers in hybrid online/in-person servicesClosed   Amelia   Updated May 6, 2022 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, ManuelThank you for reaching out to us.I can see that you managed to create a workaround for your installation to achieve this goal;but i will certainly pass all of the details to the developers ... Jesus Benjamin Yam Aguilar Paypal problemClosed   Amelia   Updated May 6, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Jesus,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Manuel How do I pre-populate events list filters from a URL parameter?Closed   Amelia   Updated May 16, 2022 at 10:42am   4 Most recent comment from Miloš Jovanović:Hi, Manuel My sincerest apology for all the time taken to research this. We went through any examples we could find, and we don't have our own, but there is one of our users who managed to do som ... pascal binet pre-filled fieldsClosed   Amelia   Updated May 6, 2022 at 3:37pm   4 Most recent comment from Uroš Jovanović:Hello Pascal,Unfortunately, that is not possible as the employee can only create an appointment for themself and not for another employee.Please feel free to search through our feature suggestion page ... René Stäblein Diagramm nicht sortiertClosed   wpDataTables   Updated May 6, 2022 at 2:47pm   4 Most recent comment from Miloš Jovanović:Hi, René I see what you mean, yes. I have been looking at all the screenshots, it seems that there is a detail i am missing, perhaps in the SQL query, but despite best efforts, i can'f find it ... DoQtor Periods durationClosed   Amelia   Updated May 6, 2022 at 2:39pm   2 Most recent comment from Uroš Jovanović:Hello Doqtor,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3038806 For future reference, please don't open ... DoQtor PeriodsClosed   Amelia   Updated May 6, 2022 at 2:39pm   2 Most recent comment from Uroš Jovanović:Hello Doqtor,Thank you for reaching out to us.The "Special days" setting will overwrite all the other working hours settings for the employee.Hope this helps you.Please reach out to us if you have any ... Yvonne Shevnin SMS Not workingClosed   Amelia   Updated May 9, 2022 at 11:56am   5 Most recent comment from Uroš Jovanović:Hello Yvonne,Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and s ...