We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christine Baird Can I add a terms and conditions page to my booking process?Closed   Amelia   Updated August 9, 2022 at 12:10pm   2 Most recent comment from Marko Davidović:Hello Christine, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Te ... Promsy Célia Days offClosed   Amelia   Updated August 9, 2022 at 11:04am   2 Most recent comment from Marko Davidović:Hello Promsy, Thank you for reaching out to us.You can use our option special days. You can find it in Amelia/employee/edit employee/special days.You can read more about this option on the following l ... David Spitz Spitz Chart typesClosed   wpDataTables   Updated August 9, 2022 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible.Only charts coded into wpDataTables can be used in wpDataTables.Please ... Markus Fragen zur PlugIn-FunktionalitätClosed   wpDataTables   Updated August 9, 2022 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello Markus.Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Anna slow loadingClosed   wpDataTables   Updated August 9, 2022 at 10:19am   6 Most recent comment from Aleksandar Vuković:Hello AnnaThere is nothing new I can suggest about this issue.This error only appears in Google Sheets-based tables, and it's coming from Google, not wpDataTables. Google's server, to which ... Vivien Employee option missing OPENClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello again Vivien,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3100274/ For future reference, please don' ... satoshi ooura About furiganaClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 10:04am   2 Most recent comment from Marko Davidović:Hello satoshi ooura, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3100312/ Fo ... Alfian PackagesClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello AlfianThank you for reaching out to us.Amelia should be able to do this, but I'll share the breakdown of the Packages feature (which is only included in Pro and Developer licenses), just to ... Alex Help with proper configuration for sending calendar invitesClosed   Amelia   Updated August 9, 2022 at 9:57am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.In order for the employee to receive more information about the appointment, you need to place additional placeholders Amelia/integrations/Zoom in the meet ... Andy Editing a data tableClosed   wpDataTables   Updated August 9, 2022 at 4:49pm   3 Most recent comment from Miloš Jovanović:Hi, Andy - I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of the built in functionalities in our plugin. Please feel free to search on our suggestions pa ... Denis Payment Update and Name UpdateClosed   Amelia   Updated August 9, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.That's up to Paddle, it's our reseller, we don't take your data, only your mail. You need to contact them/to write to them at https://paddl ... Mariano Arias Amelia DefectsClosed   Amelia   Updated August 9, 2022 at 8:31am   2 Most recent comment from Marko Davidović:Hello Mariano, Thank you for reaching out to us.I checked in the system and we see that all tickets have been answered. Now we have the 5.1 version which contains a lot of fixes and we are sending it ... Sander Payments and storeClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Sander, Thank you for your interest in our product.You can have classes online and in person with Amelia. Amelia itself doesn't handle the payments but we have integration with several paym ... Nicolas Briot appointment tracking does not work despite CRON settings in CpanelClosed   Amelia   Updated August 9, 2022 at 7:46am   3 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because it ... Mark Ryder Date Filter not workingClosed   Gravity Forms integration for wpDataTables   Updated August 9, 2022 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello MarkSorry for the delay.We haven't been able to replicate this locally. Can you please access our Gravity Forms sandbox site and try replicating this issue there? Also, if you can, please ...