We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Didao Can appointment execute doneClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 11:11pm   2 Most recent comment from [deleted]:Hi, Didao,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have this Appointment Status.You can suggest that as a feature request here, or check if this request was ... James Functionality of the pluginClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 11:07pm   3 Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase ... Anseric Soete iCalClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 9:53pm   2 Most recent comment from [deleted]:Hi, Anseric,Thank you for reaching out to us.Google integration works almost 2 ways, we can say 1,5 ways: bookings from Amelia are being transferred to G Cal, and busy slots in G Cal are getting bloc ... Kamel Berlime Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi, Kamel,Thank you for reaching out to us.We will have the Back Friday sale, but I can't tell you precisely when it will start. Please subscribe to our Facebook page, so you will be able to rec ... Zac Swalling PluginClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi, Zac,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have such a built-in feature All online payments should be completed at the moment of booking and also, the ... Didao employee's profit sharingClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 6:21am   2 Most recent comment from [deleted]:Hi Didao,thank you for taking interest in Amelia, and for reaching out to usI'm afraid that, at the moment, appointment payments can only go to one registered account of payment directly; so that ... YOSHIDA Senri About DomainsClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, YOSHIDA,Sorry for the delayed response.Amelia Basic supports one domain and unlimited subdomains. As far as I know, each subdomain will have its own WP installation, and Amelia will be available ... Karen Customize issueClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 11:50am   9 Most recent comment from [deleted]:Hi KarenYou can change this in WordPress > Settings:All of the settings available there, like time zone, time and date formats, etc. will influence Amelia. Paal Joachim Romdahl Introduction tutorial to AmeliaClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 11:46am   8 Most recent comment from [deleted]:I see, Paal; thank you!If you have any further questions or issues unrelated to that thread, please feel free to open a new ticket, and we'll gladly help. Anthony template overrideClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:35pm   4 Most recent comment from [deleted]:Anthony,Haha, I see!Well, unfortunately, this is our company's policy: not to share the source code (cannot tell you why exactly but I believe these rules are meant to protect Amelia). Sorry for ... Francesco Marcuzzi Different time depending by periodClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi Francesco,thank you for reaching out to usSure, you would just need to use Special Days to create Employee's schedule, instead of regular Work Hours that repeat every week.In this way you wou ... david simon deposits and add ons to eventsClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi David,thank you for reaching out to usDeposits can be activated in Amelia as a way of payment, however, they cannot be made externally via email link; they need to be made in the appropriate paymen ... Fabian Engel Booking several slots at onceClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:30am   2 Most recent comment from [deleted]:Hi, Fabian,Thank you for reaching out to us.The answer is "yes and no".1. "Yes" because you can sell apointments in bulk with our Packages feature. I now a few language schools that successfully use ... MAHMUT sms gatewayClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:05am   2 Most recent comment from [deleted]:Hi Mahmut,thank you for reaching out to usUnfortunately, we don't have a way of changing the SMS gateway at the moment from the default one; as Amelia is not an open source plugin, we wouldn' ... Zain Discounts and group bookings by studentsClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Zain,thank you for reaching out to usWe don't have a direct integration with LearnDash at the moment, I'm afraid, only with Lesson Space.I'll kindly ask you to add it as an integrati ...