We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bert wrong way to show the date and timeClosed Pre-purchase questions for Amelia   Updated January 31, 2022 at 8:10am   4 Most recent comment from [deleted]:You're welcome, BertIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Abigail C Dowling Pre sales questionsClosed Pre-purchase questions for Amelia   Updated January 29, 2022 at 5:36pm   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for expressing interest in purchasing the Amelia plugin.1. Unfortunately, there is no option to set dynamic prices that can vary based on the breed that the customer chooses. T ... David Pay methodsClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Unfortunately, Amelia does not have direct integration with WeChatPay. Amelia is designed to work with WooCommerce, not its add-ons, so integration with t ... Mahmoud Diop multi person bookingClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 11:04am   2 Most recent comment from Uroš Jovanović:Hello Mahmoud,Thank you for reaching out to us.You can enable the option that would allow customers to bring more people to the appointment and choose if you want to multiply the price for every addit ... Jason Scheduling multiple appointments at onceClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 10:31am   4 Most recent comment from Marko Davidović:Hello Jason,1. When you use the package option they pay it all at once at the end of a booking process, and you can choose how many appointments from your package customers can book or need to book be ... Evelyn Sanabria Rodriguez Payment and other questionsClosed Pre-purchase questions for Amelia   Updated January 26, 2022 at 11:02am   2 Most recent comment from Stanislav Snagovskiy:Hello Evelyn,Thank you for reaching out to us.1) Yes, you can use WooCommerce, Paypal, Stripe, and Mollie as payments methods.2) This option is off by default when creating and editing services, y ... Niclas Ott Maximum data upload in the checkoutClosed Pre-purchase questions for Amelia   Updated January 25, 2022 at 1:05pm   2 Most recent comment from [deleted]:Hi NiclasThank you for reaching out to us.Please check out this article.If you have any more issues feel free to ask, we will gladly help. Alessandro More employeers obligatory for a single serviceClosed Pre-purchase questions for Amelia   Updated January 25, 2022 at 9:33am   4 Most recent comment from Uroš Jovanović:Hello Alessandro,Thank you for clearing that up.Here is how the Amelia plugin works. A single employee can only be booked for one appointment of the Service at the time and there is no possibility to ... Geuil group statutClosed Pre-purchase questions for Amelia   Updated January 24, 2022 at 10:00am   31 Most recent comment from Aleksandar Vuković:Hello NobelThe notifications are being sent based on the status of the appointment, not the customer, so this has not been changed yet.We have created a task for our developers to take a look at this ... steve form numbers too smallClosed Pre-purchase questions for Amelia   Updated January 21, 2022 at 10:39am   10 Most recent comment from Marko Davidović:Hello Steve, You can buy from them option to prolong your support but we would suggest instead to buy a new license from us since it would be cheaper and also we can offer you a 20% discount for the ... Eddie Seelke ChangelogClosed Pre-purchase questions for Amelia   Updated January 20, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Eddie,Thank you for reaching out to us.You can find the changelog on the following link.Feel free to contact us if you have any other questions. Ashley Multiple Appointments ClarificationClosed Pre-purchase questions for Amelia   Updated January 19, 2022 at 11:45am   2 Most recent comment from Stanislav Snagovskiy:Hello Ashley, Thank you for reaching out to us. Things that you can do with packages: You can create a package of one service with multiple appointments in it and give a discount for purchasing a bund ... Sujoy WP Amelia - Pre sale QueryClosed Pre-purchase questions for Amelia   Updated January 19, 2022 at 9:08am   2 Most recent comment from [deleted]:Hi SujoyThank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.If you have any more questions ... Sujoy Doctor Appointment with E prescriptionClosed Pre-purchase questions for Amelia   Updated January 18, 2022 at 12:01pm   9 Most recent comment from Marko Davidović:Hello Sujoy,You have the pricing for each country in Amelia/notifications/SMS/pricingBut if you can't find it please tell us for what country do you need the price of SMS.Looking forward to your ... Alexa Week view & Limited access by weekClosed Pre-purchase questions for Amelia   Updated January 17, 2022 at 8:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alexa, Thank you for reaching out to us, everything is crystal clear. 1) Amelia has a Сalendar Booking View, but only for Events, you can find out more here:  https://wpamelia.com/events-ca ...