We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Richard Sibling DiscountsClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 11:21am   4 Most recent comment from [deleted]:You are welcome.  Glad that I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Carlos Eduardo Gonzalez Duran FeatureClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 9:16am   4 Most recent comment from Marko Davidović:Hello Carlos, Thank you for purchasing Amelia, and for reaching out to us.When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we wi ... Ema Question about a function of AmeliaClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 9:00am   4 Most recent comment from Uroš Jovanović:Hello Ema,Unfortunately, that is not possible with the plugin's built-in configuration. You could create a couple of services in the same category and for example, name them Service 1 30 min, Se ... Elodie Missing notificationsClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 6:41am   2 Most recent comment from [deleted]:Hello Elodie Thank you for reaching out to us. Please try to use this version of Amelia (attached to the message) and tell if it helps.If you have any more issues or questions feel free to ask, we wil ... Sara Pre-sale question regarding a functionnalityClosed Pre-purchase questions for Amelia   Updated December 14, 2021 at 8:24pm   2 Most recent comment from [deleted]:Hi SaraThank you for reaching out to us.Unfortunately you cannot set such limitations using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this pa ... Artrem Notification message bugClosed Pre-purchase questions for Amelia   Updated December 14, 2021 at 12:32am   4 Most recent comment from Aleksandar Vuković:Hey ArtremThanks for reminding us about this issue. I've reminded our developers that this bug still exists, so hopefully they'll be able to resolve it soon. nicole NotificationsClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 12:36pm   5 Most recent comment from Stanislav Snagovskiy:Hello Nicole, Thank you for reaching out to us. Please deactivate Amelia, clear cache, activate Amelia, clear cache again, and check the Notifications section. Clear your browser cache and cookies as ... Carlos Miquel Koivula notification changes cannot be savedClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 12:31pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Carlos,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice day! Georges Timezone detectorClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:55am   4 Most recent comment from Uroš Jovanović:Hello Georges, Glad we were able to assist you.Reach out to us if you have any more questions. Melvin Williams Seting up the Amelia Calandar plug inClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:10am   2 Most recent comment from Stanislav Snagovskiy:Hello Melvin, Thank you for reaching out to us.Categories are not seen in the Step-by-step booking form [ameliabooking], only in the Catalog form [ameliacatalog]. Times are displayed after they select ... Sheryl How is schedule constructed with varying services of differing times?Closed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:02am   4 Most recent comment from [deleted]:You are welcome.  Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Raoul Booking optionsClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 10:18am   2 Most recent comment from Marko Davidović:Hello Raoul, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations ... apply fourme Packages of ServicesClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for expressing interest in purchasing the Amelia plugin.Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same ... N.R. Koka Employee login - Forgot PasswordClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello N.R. KokaThis option is already available in our plugin. Your version of Amelia must be out of date. Here you can see the changelog with this feature included at 4.3 version: https://wpamelia.c ... Georges LanguagesClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 1:03pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Georges,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Thank you for your suggestion. We carefully f ...