We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Caleb Critz eSignaturesClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 11:13pm   4 Most recent comment from Aleksandar Vuković:Hey BrianThis was discussed on the last planning session for Amelia, and it's been recognized as something that would need to be developed in the next two quarters, so I hope it will be included ... web OTPClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 11:33am   2 Most recent comment from Stanislav Snagovskiy:Hello Web,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. SMS notifications in Amelia ... Joey Chu Amelia PackageClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 8:52am   2 Most recent comment from Stanislav Snagovskiy:Hello Joey,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list ... Patrick Booking scenarioClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 7:37am   6 Most recent comment from Marko Davidović:Hello Patrick, Thank you for purchasing our product, and for reaching out to us.We understand your point of view I'll kindly ask you to add it as a feature suggestion on this page.  Features ... Shin Min Edit FormClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:30am   5 Most recent comment from [deleted]:Hello ShinWe have an instruction about Amelia and Google Meet Integration.You can find it here: https://wpamelia.com/google-meet/If you have any more questions, feel free to contact us. web SMS In MoroccoClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:07am   2 Most recent comment from Stanislav Snagovskiy:Hello Web, Thank you for reaching out to us.Yes, it definitely works in Morocco, you can see the prices per message in the screenshot below.I hope it helps.Have a nice day! Unger Brigitta data importClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hello Unger Thank you for reaching out to us. There is a way to import Amelia data to a new website by moving database tables. There are around 47 tables with wp_amelia_ prefix that need to be moved. ... Cody Bradt Website PluginClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 8:38am   2 Most recent comment from Stanislav Snagovskiy:Hello Cody, Thank you for reaching out to us.Amelia is a true plugin, you can find instructions on how to Install Amelia WordPress Booking Plugin on your website here: https://wpamelia.com/installing ... Ben Foster Outlook ExportClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 8:15am   2 Most recent comment from [deleted]:Hello BenThank you for reaching out to us.Amelia has Outlook calendar integration. We have a detailed instructions for it here: https://wpamelia.com/configuring-outlook-calendar/But unfortunately,  ... Ahmed AL-Tablawy Can't search with translated languageClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 3:19pm   4 Most recent comment from Stanislav Snagovskiy:Hello Ahmed,Unfortunately, I don't see any locale applied here. You need to configure the multi-lingual plugin, so the locale (ar) is displayed in the URL.Also, you need to acquire the purchase ... Petyo Atanasov Multiple Time SlotsClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:48am   2 Most recent comment from [deleted]:Hi Petyo Thank you for reaching out to us. I see two ways here. 1. If you use Appointments instead of Events, you can go to Amelia/Service/Edit service/Extras and add an Extra option there. Extras a ... Tiana Calendar TimesClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:32am   2 Most recent comment from Stanislav Snagovskiy:Hello Tiana, Thank you for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Steve Rio multi-day events (retreats)Closed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:28am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for your interest in our product, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed dura ... Carlos Miquel Koivula CSS text shadow conflict with themeClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 8:49am   4 Most recent comment from Marko Davidović:Hello Carlos, We are glad that we're able to help you. But you should know for the future that only the owner of the license can contact our support for help. Anyone who has purchased a develo ... Stan Peters Seats per eventClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Stan,Thank you for expressing interest in purchasing the Amelia plugin. Event capacity is specified when you create an event and it cannot be conditional. So, the event can have 3, 6, 9, or any ...