As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Joshua Newhouse Multiple bookingsClosed   Amelia   Updated October 12, 2021 at 2:58pm   4 Most recent comment from [deleted]:Hi JoshuaWe are sorry to hear that.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, an ... Paul Sallaway Notification placeholder for payment method?Closed   Amelia   Updated October 12, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi Paul,thank you for reaching out to usAt the moment there are no specific placeholders which would indicate payment method used for the booking; it would be beneficial, so I'll kindly ask you ... Paal Joachim Romdahl Quickstart guide adjustmentsClosed   Amelia   Updated October 12, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Paal!Thank you so much for the input and constructive suggestionsI have forwarded these to our team, to take into consideration - we don't currently have revision in plan but we would love to ... Raphael Nordier Needs help ;)Closed   Amelia   Updated October 12, 2021 at 12:19pm   45 Most recent comment from Raphael Nordier:resolved ;) Steven Events Google MeetClosed   Amelia   Updated October 12, 2021 at 11:47am   11 Most recent comment from [deleted]:Hi Steven,thank you for contacting back Arthur thank you for the kind input!As Google Meet is connected to Google Calendar integration, it can only be used for Appointments from Services at the mome ... Valentin Schrod Several functions not possibleClosed   Amelia   Updated October 12, 2021 at 11:26am   2 Most recent comment from [deleted]:Hi Valentin,thank you for reaching out to usI'm afraid that Events only have Maximum Capacity available to be modified at the moment; for the change of this particular functionality, I'll k ... Irtaza Stripe Zip Code With ameliaClosed   Amelia   Updated October 12, 2021 at 10:56am   5 Most recent comment from [deleted]:Hi Luke Kay,Stripe recognizes the card information that you provide to the input fields and depending on that the postcode field modifies or disappears, whether it is needed for the country where tha ... Tapiwa Booking slotsClosed   Amelia   Updated October 12, 2021 at 9:46am   5 Most recent comment from [deleted]:Hi Tapiwa, if none of these changes are recent, may I take a look inside the site then? Please provide me a teporary WP-admin (administrator) user for your site where this happens, so we could log in ... Rodrigo Contreras performanceClosed   Amelia   Updated October 12, 2021 at 8:46am   5 Most recent comment from [deleted]:Thank you Rodrigo, I will wait for your kind reply Donald McGuinn New manual Appt time slotClosed   Amelia   Updated October 12, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi Donald,thank you for reaching out to usAt the moment, service duration is fixed, so once you set the appointments for that particular service to be 30 minutes, all slots will be 30 minutes; if you ... ricardo amelia accept credit cards paymentsClosed   Amelia   Updated October 12, 2021 at 7:09am   8 Most recent comment from [deleted]:Hi Ricardo,thank you so much for the credentials!Please check your credentials for PayPal live mode, they are a string of numbers and letters. You placed an email and password, this is not the informa ... Ángel Moraga González Email textClosed   Amelia   Updated October 11, 2021 at 6:08pm   2 Most recent comment from [deleted]:Hi, Ángel,Thank you for choosing Amelia.The email notification templates can be changed on the Amelia -> Notifications page.If, for some reason, you cannot change the templates, please make sure tha ... andres Gmail´s SMTP is not workingClosed   Amelia   Updated October 11, 2021 at 4:00pm   9 Most recent comment from [deleted]:Hi, Andres,Sorry for the delayed response.Unfortunately, there are plenty of factors that can affect email notifications so they will end up in the Spam folder. And most of them are not related to Am ... Rahel Biehlig There is a bug in the notfication sectionClosed   Amelia   Updated October 11, 2021 at 11:31am   6 Most recent comment from [deleted]:Rahel,I was able to add a notification template to the Appointment Approved notification and send a test email:I used my Opera browser with no add-ons. So, could you please clear the site and the bro ... Paul A Warloski class videoClosed   Amelia   Updated October 11, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.I'm afraid, at the moment Amelia has no built-in feature that would allow to store videos right inside the plugin. However, probably, it can be achieved wi ...