We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Brulmans Event redirect instead of bookingClosed   Amelia   Updated October 5, 2021 at 11:30am   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.There is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on it&# ... Lina Amelia and woo creditsClosed   Amelia   Updated October 5, 2021 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hello westI hope Lina will come back with some insight.If WooCommerce credits are a payment method you use on your website, Amelia should work with them. There's no integration between that add-o ... Ryo Okada Google calenderClosed   Amelia   Updated October 5, 2021 at 10:19am   2 Most recent comment from [deleted]:Hi Ryo,thank you for reaching out to usThat could mean that Redirect URI is not set up correctly (the link you copy from Amelia > Employees page that is supposed to be the page where Google takes you ... Jools booking not workingClosed   Amelia   Updated October 5, 2021 at 9:14am   14 Most recent comment from Aleksandar Vuković:Hello Jools The issue seems to be coming from Google reCAPTCHA. To be more precise - the invisible reCAPTCHA, enabled in Amelia's General Settings: When that's turned off, you can see that ... Ash Kirby Cannot Customise Payment Gatewaystripe GatewayClosed   Amelia   Updated October 4, 2021 at 2:50pm   2 Most recent comment from [deleted]:Hi Ash,thank you for reaching out to us- This is a part of Stripe and not Amelia directly, so I'm afraid we are unable to customize it from Amelia's design options. - You can change the lab ... Yash Kanthale Back Time IssueClosed   Amelia   Updated October 4, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi Yash,thank you for reaching out to us; I have responded to your other ticket addressing this same inquiry.We can continue the correspondence there and close this one as a duplicate. hazem RefundClosed   Amelia   Updated October 4, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Hazem!Thank you for reaching out to us.We received your request, it was completed todayThe amount will be with you in the next 5 business days. Emanuele hide old eventsClosed   Amelia   Updated October 4, 2021 at 10:56am   3 Most recent comment from Shelley Upton:I have tried to apply this to my site using the Snippet Plugin but it doesn't work.  Is there anything else I can try? Stephanie Michaels Booking ProblemsClosed   Amelia   Updated October 4, 2021 at 9:50am   6 Most recent comment from Aleksandar Vuković:Great news, StephanieThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonathan Same service, different prices per location?Closed   Amelia   Updated October 4, 2021 at 9:03am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usAt the moment, pricing can vary only per Service or an Employee. So you can either "clone" the service and give one connected to Queens one price, and the o ... Monika Meier eventClosed   Amelia   Updated October 4, 2021 at 8:51am   2 Most recent comment from [deleted]:Hi Monika,thank you for reaching out to usI'm afraid that Events only have Maximum Capacity setting at the moment.Have you assigned this employee under both Services, and Events? Or you have assi ... Yvette Boye Calender booking and add to chart in single product pageClosed   Amelia   Updated October 4, 2021 at 6:26am   12 Most recent comment from Yvette Boye:Hi Liza,Noted with thanks/YB Raphaël Largeron ServicesClosed   Amelia   Updated October 4, 2021 at 12:12am   4 Most recent comment from [deleted]:Hi, Raphaël,Thank you for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Mandy Oldfield Events multiple datesClosed   Amelia   Updated October 3, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Mandy,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to filter only a particular date since Amelia displays the dates when the Event starts and ends for Event ... Ramiro Amelia not syncing with google calendarClosed   Amelia   Updated October 3, 2021 at 10:24pm   4 Most recent comment from [deleted]:Hi, Ramiro,I hope the issue was resolved.However, if you have any other questions, please feel free to contact us, and we will gladly respond to them as well.Best Regards.