We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marina increase the size of the typeface in the formsClosed   Amelia   Updated May 6, 2022 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.For that purpose, you could use the following CSS to increase the font-size of that: .amelia-app-booking #amelia-booking-wrap p {    font-size:larger !i ... Georgi Vasilev Error on checkoutClosed   Amelia   Updated May 13, 2022 at 11:47am   10 Most recent comment from Marko Davidović:Hello Georgi,We noticed that you opened 2 tickets for the same issue https://tmsplugins.ticksy.com/ticket/3030113/ Your ticket has been forwarded to our developers and when our colleague get any fee ... Dudi A bugClosed   Amelia   Updated May 6, 2022 at 12:04pm   2 Most recent comment from Uroš Jovanović:Hello Dudi,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Lake Forest Marketing Zapier WebhooksClosed   Amelia   Updated May 6, 2022 at 11:35am   27 Most recent comment from Miloš Jovanović:Hi, CarlyI want to say, on behalf of our developer who worked on this and me,we are truly delighted to see that the issue is resolved.I want to thank you and Michael, of course, for all the cooperati ... Gergő Fehér Packages don't show on front endClosed   Amelia   Updated May 6, 2022 at 10:36am   2 Most recent comment from Miloš Jovanović:Hi, GergőFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Gergő Fehér Package with 0 max. appointment issueClosed   Amelia   Updated May 6, 2022 at 10:33am   4 Most recent comment from Marko Davidović:Hello Gergő,We would just ask you to send us a link that we can log in to when we try to go to the link you entered when creating the ticket we get this messageLooking forward to your reply. Andy Cameron Setting time slots for booking servicesClosed   Amelia   Updated May 6, 2022 at 9:37am   6 Most recent comment from Miloš Jovanović:Hi, Andy My apologies, i should have checked Events for the employee, too.  I was not aware that the employee had some Events already scheduled, that would explain the schedule being busy if the em ... Camille responsive formClosed   Amelia   Updated May 6, 2022 at 9:16am   2 Most recent comment from Marko Davidović:Hello Camille, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Our booking forms are fixed and unfortunately canno ... Ellen Blocking timeslotsClosed   Amelia   Updated May 6, 2022 at 8:54am   3 Most recent comment from Uroš Jovanović:Hello Ellen,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Glenn Sherman Time Zone issue with OutlookClosed   Amelia   Updated May 6, 2022 at 8:16am   2 Most recent comment from Marko Davidović:Hello Glenn, Thank you for purchasing our product, and for reaching out to us.Please tell me did you contact the Outlook support team to check with them what exactly is going on? If so, can you pass ... Adriano PackagesClosed   Amelia   Updated May 5, 2022 at 8:28pm   4 Most recent comment from Uroš Jovanović:Hello Adriano,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Jorge Problems with Amelia calendar's lay out in mobileClosed   Amelia   Updated May 5, 2022 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi, JorgeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jasmin MailingClosed   Amelia   Updated May 5, 2022 at 7:03pm   2 Most recent comment from Miloš Jovanović:Hi, JasminFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Martin Suchta Outlook Account IntegratioonClosed   Amelia   Updated May 5, 2022 at 2:19pm   3 Most recent comment from Miloš Jovanović:Hi, Martin and Kahlil. Thanks for reaching out to us. In the past couple of weeks, we noticed a lot of accounts have these authentication issues on Azure: To be honest, we are still investigating it ... Tomé Sousa Sugestão / updateClosed   Amelia   Updated May 5, 2022 at 1:50pm   2 Most recent comment from Marko Davidović:Hello Tomé,  Thank you for purchasing our product, and for reaching out to us.This is a good suggestion I'll kindly ask you to add it as a feature suggestion on this page.  Features are pu ...