We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raymon Events created in Google aren't being blocked in Amelia.Closed   Amelia   Updated May 4, 2022 at 4:16pm   2 Most recent comment from Miloš Jovanović:Hi, RaymonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... salvatore Impossibile prenotare appuntamento in alcune fasce orarieClosed   Amelia   Updated May 4, 2022 at 4:08pm   17 Most recent comment from Uroš Jovanović:Hello Salvatore,The reason why such issue occurred is that the "Consentire la prenotazione al di sotto della capacità minima" option is enabled. If this is disabled, your front-end customers won ... Gemma Wilks Resending event confirmationsClosed   Amelia   Updated May 4, 2022 at 3:59pm   7 Most recent comment from Miloš Jovanović:Hi, Gemma Sorry about the waiting time. - Regarding refunding the cancelled attendees; unfortunately, that can only be done manually, we don't have an automated system for it, I'm afraid. W ... leander Limit amelia for 1 booking a dayClosed   Amelia   Updated May 4, 2022 at 3:25pm   8 Most recent comment from Uroš Jovanović:Hello Leander,Apologies for the delayed response as we had our National holiday for the past few days.I have tried to make it work with the buffer time values, but unfortunately, that is not possible. ... Anna Mae Montiel FeaturesClosed   Amelia   Updated May 4, 2022 at 1:41pm   8 Most recent comment from Uroš Jovanović:Hello Anna,We will continue our communication on that ticket. Evelyne Vanraes Email on creation of Wordpress userClosed   Amelia   Updated May 4, 2022 at 1:09pm   2 Most recent comment from Miloš Jovanović:Hi, EvelyneFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Andy Cereghino Calendar Link ChecksClosed   Amelia   Updated May 4, 2022 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us.The first part should not be possible - we have never been able to reproduce that problem, in the 4 years that Amelia has b ... Evan FunctionalityClosed   Amelia   Updated May 4, 2022 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Evan,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this i ... Padrick Goodwin Change Front End Calendar viewClosed   Amelia   Updated May 4, 2022 at 12:04pm   2 Most recent comment from Marko Davidović:Hello Padrick, Thank you for purchasing our product, and for reaching out to us.Unfortunately, there is no such view for events, but maybe you can achieve it to some extent with some of our shortcodes ... Sandrine GARCIA Google Calendar et Google meetClosed   Amelia   Updated May 4, 2022 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Sandrine,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... valerie djapa Problem of functioning with armeliaClosed   Amelia   Updated May 4, 2022 at 10:52am   9 Most recent comment from Uroš Jovanović:Hello Valerie,Apologies for the delayed response as we had our National holiday for the past few days.I have performed additional checks on your website and this is the error message that is displayed ... Alfons Time field - Create new EventClosed   Amelia   Updated May 4, 2022 at 10:50am   3 Most recent comment from Marko Davidović:Hello Alfons, We are glad that everything can be sorted out. If you have any more questions please open another ticket and we will gladly help you there. Fabi Viola Zoom event link creation not workingClosed   Amelia   Updated May 4, 2022 at 10:27am   16 Most recent comment from Aleksandar Vuković:Hello RaulFabi never responded to this ticket, so we can't say how and if the issue was fixed. The issue here was that it was an intermittent issue, which we couldn't replicate.I see you hav ... Hughes Package BookingsClosed   Amelia   Updated May 4, 2022 at 10:24am   4 Most recent comment from Uroš Jovanović:Hello Hughes,Thank you for your patience and apologies for the delayed response as we had our National holiday for the past few days.Unfortunately, that is not possible with Amelia's built-in fe ... Roshan Sujeebun How to add amount paid + the woocommerce Order ID in the export fileClosed   Amelia   Updated May 4, 2022 at 10:18am   17 Most recent comment from Aleksandar Vuković:Hello RoshanI forwarded the ticket to our development team, and hopefully they'll be able to include this.I can't make any promises, but I can assure you this has been forwarded.