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Public Tickets

Jap Cannot modify header informationClosed   Amelia   Updated March 21, 2022 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Jap,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Diego Insaurralde Mal funcionamientoClosed   Amelia   Updated March 21, 2022 at 1:02pm   4 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for providing me with the admin credentials.I have performed checks from the back-end and in order for the email notifications to work, the notifications need to be set up and cu ... Pascal DUMAS Demande qui fait la consultationClosed   Amelia   Updated March 21, 2022 at 12:08pm   4 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for clearing that up.You can create a custom field for the information regarding the person for whom the appointment is booked. After the custom field is created, you can find t ... Morgan Question about locations and servicesClosed   Amelia   Updated March 21, 2022 at 11:27am   2 Most recent comment from Miloš Jovanović:Hello Morgan, Thank you for reaching out to us. Yes, you can have one employee in multiple locations but not at the same time. Amelia's logic is that one employee can't be in two or more pl ... Monweb Minimum time required before a reservation:Closed   Amelia   Updated March 21, 2022 at 9:19am   4 Most recent comment from Marko Davidović:Hello Maweb, You are most welcome. We are glad that we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Muhammad Hassan Moeen Appointments ErrorClosed   Amelia   Updated March 21, 2022 at 9:08am   2 Most recent comment from Marko Davidović:Hello Muhammad, Thank you for purchasing our product, and for reaching out to us.We have looked at the screenshot that you have sent us but we couldn't see what exactly is the issue. As far as we ... Erik Griffith Is there a way to discount a booking for multiple people?Closed   Amelia   Updated March 21, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Erik, Thank you for purchasing our product, and for reaching out to us.Unfortunately no there is no other way at the moment with your type of license, you will need to use the coupons.We have pa ... Websembli Front End Weird View/Display on Android MobileClosed   Amelia   Updated March 21, 2022 at 8:49am   4 Most recent comment from Marko Davidović:Hello,We are happy to tell you that it was just a cache issue. You are using wp rocket you need to purge cache for pages more often. We have purged cache on several pages and everything is in order no ... Lenny Chaning "Additional persons" to "Total persons"Closed   Amelia   Updated March 21, 2022 at 8:48am   2 Most recent comment from Uroš Jovanović:Hello Lenny,Thank you for reaching out to us.At the moment, this is the default behavior of the Amelia plugin as it requires customers to choose additional people that they bring instead of total peop ... Philippe Weickmann Amelia takes up a lot of space on the database, is that normal?Closed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Anne, Thank you for purchasing our product, and for reaching out to us. Amelia itself doesn't take a lot of room. But how much space it will take depends on the amount of data that goes thr ... Christian Total Number of PersonsClosed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. Yes, this can be hidden with custom CSS we will send you the codes that you will need to apply. For the number of pe ... Hajjar Phone lengthClosed   Amelia   Updated March 21, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Hajjar, Thank you for purchasing our product, and for reaching out to us. Unfortunately currently, there is no such feature built-in. We can not limit the field for entering the phone number be ... John Trzasko sms not sendingClosed   Amelia   Updated March 21, 2022 at 8:04am   9 Most recent comment from Marko Davidović:Hello John, We reply to you privately because of the data that you can in the screenshots. We went to your site and you can see in the pictures that we are sending you that when we refresh the statu ... Julien Durand Problem with services choiceClosed   Amelia   Updated March 21, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for purchasing our product, and for reaching out to us. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to the ... Chris It seems that more than one client can book the same service with the same employee. I would like the first person just to block the slot against anyone else.Closed   Amelia   Updated March 21, 2022 at 7:59am   4 Most recent comment from Marko Davidović:Hello Chris, No, you didn't waste our time we are glad that we're able to help you. If you have any more questions please feel to open another ticket. We wish you all the best.