We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karsenti bugs in the extensionClosed   Amelia   Updated July 18, 2022 at 6:47pm   6 Most recent comment from Miloš Jovanović:Hi, Karsenti I just want to follow up on this issue/conflict with the Google Listings and Ads plugin. Our developers have released a version with the fix; so please update Amelia to 5.1 version - an ... sham setup for bowlingClosed   Amelia   Updated July 14, 2022 at 3:28pm   6 Most recent comment from Miloš Jovanović:Hey, sham Sure. For example, let's say if we use Stripe for an online card payment for the service.In service settings, you can disable deposit > this will make customers only be able to pay th ... Brett Bowles Amelia Loading Speed is too SlowClosed   Amelia   Updated July 14, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Brett,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of ... Mike [ameliastepbooking] not displaying correctly.Closed   Amelia   Updated July 14, 2022 at 12:17pm   2 Most recent comment from Marko Davidović:Hello Mike, I'm afraid that we didn't quite get what the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Also please make sure that ... Ana Alexandra 2 way sync with Google CalendarClosed   Amelia   Updated July 14, 2022 at 10:44am   4 Most recent comment from Miloš Jovanović:Hi, Ana  You can rest assured that Amelia will not delete any Google Calendar events . "Remove Google Calendar Busy Slots" , is only used to make busy time slots in Amelia,  so that all the time sp ... Angela Gant Amelia Backend not visible and Frontend Admin not functioningClosed   Amelia   Updated July 14, 2022 at 9:30am   2 Most recent comment from Marko Davidović:Hello Angela, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Basile E-mail modification updatesClosed   Amelia   Updated July 14, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Basile,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... steamcoachin Order detailsClosed   Amelia   Updated July 14, 2022 at 8:01am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Marina %coupon_used% does not display the coupon usedClosed   Amelia   Updated July 14, 2022 at 7:42am   4 Most recent comment from Aleksandar Vuković:Hello MarinaSorry for the misunderstanding here. We don't actually need to access your website.The %coupon_used% placeholder is not for the customers, that's why you won't see it in the ... Roland Backend User Registration ProcessClosed   Amelia   Updated July 13, 2022 at 9:02pm   2 Most recent comment from Miloš Jovanović:Hi, Roland Thank you for this feedback.I can absolutely understand what you mean, and i agree that it could be a lot easier if we add this functionality to the plugin, for situations when users ha ... kaho imai 2way sync with google calendar.Closed   Amelia   Updated July 13, 2022 at 8:44pm   4 Most recent comment from Miloš Jovanović:Hi, kaho Please follow these steps to resolve the 400 redirect URI error Google Calendar - Redirect URI Mismatch (error 400)This should resolve it.Let me know how it goes? Thank you Daniel Schindlower Webhook not triggered or not receivedClosed   Amelia   Updated July 14, 2022 at 10:34am   3 Most recent comment from Miloš Jovanović:Hi, Daniel The devs advised.Unfortunately, we currently don't have any kind of a "log" to catch when a hook was not sent.We will work on improving this as soon as possible.Please feel free to se ... Yamato Auto redirection using Step-by-Step booking form 2.0Closed   Amelia   Updated July 13, 2022 at 8:38pm   6 Most recent comment from Aleksandar Vuković:Thanks Yamato.When you post the review, please send us the URL to it, so we can justify the $10 coupon to our management, and we'll send it to you. Thank you once again! Christian Employee PanelClosed   Amelia   Updated July 13, 2022 at 8:23pm   3 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Christian.Our development team solved the issue, and it will be included in the update that's planned to go out tomorrow during the day. Lowe Marketing Manager mailClosed   Amelia   Updated July 13, 2022 at 8:12pm   2 Most recent comment from Miloš Jovanović:As for the employees' emails, if you use Google or Outlook for emails there is a workaround. Hi, Lowe Thanks for reaching out to usWe have a feature to send all notifications to additional add ...