We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Bobby Fong BookingClosed   Amelia   Updated November 21, 2022 at 11:26am   2 Most recent comment from Uroš Jovanović:Hello Bobby,Thank you for reaching out to us.One option would be for customer to add two participants to the same booking with the "Bring anyone with you" option or to use two different accounts for ... Kaitlyn Navarro Cancelation and refundClosed   Amelia   Updated November 21, 2022 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Kaitlyn,Thank you for reaching out to us and really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click ... Marc Ettl Service DuationClosed   Amelia   Updated November 21, 2022 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Marc,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... arman eventsClosed   Amelia   Updated November 21, 2022 at 7:54am   2 Most recent comment from Marko Davidović:Hello arman, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it was designed. Complete redesign of Amelia is underway so I'll kindl ... Stephen Taylor NotificationsClosed   Amelia   Updated November 21, 2022 at 7:43am   2 Most recent comment from Marko Davidović:Hello Stephen, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.What you can do is you can add your phone number and write down something like if you n ... Christian Upgrade black fridayClosed   Amelia   Updated November 21, 2022 at 7:41am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for reaching out to us.Sales do not apply to upgrades. Discounted price is only for new licenses. So what you can do is you can cancel your subscription for the old license ... Franck email problemClosed   Amelia   Updated November 21, 2022 at 7:22am   4 Most recent comment from Marko Davidović:Hello Franck, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Edoardo Del Nonno Translation ProblemClosed   Amelia   Updated November 18, 2022 at 9:45pm   2 Most recent comment from Stanislav Snagovskiy:Hi Edoardo, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string. ... Gianpio Di Mario separate billing for different operatorsClosed   Amelia   Updated November 18, 2022 at 9:43pm   4 Most recent comment from Stanislav Snagovskiy:Dear Gianpio,You are welcome,I am sorry to disappoint you, but unfortunately there is no such integration, we do have integration with WooCommerce, but only as a payment method, you can read more abo ... Laurence Howells PackagesClosed   Amelia   Updated November 18, 2022 at 9:12pm   3 Most recent comment from Stanislav Snagovskiy:Hello Laurence, Thank you for reaching out to us.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitat ... Patrick See which events a customer participates inClosed   Amelia   Updated November 18, 2022 at 6:56pm   2 Most recent comment from Stanislav Snagovskiy:Hello Patrick, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jennifer Customized display of dates in frontendClosed   Amelia   Updated November 23, 2022 at 7:52pm   3 Most recent comment from Stanislav Snagovskiy:Dear Jennifer,Currently, there is no better way to resolve this right now. As you suggested, you can hide this div with dates with custom CSS and add one that suits your needs. Unfortunately, we can ... Ludovic Bablon Many employees and Zoom userClosed   Amelia   Updated November 18, 2022 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello Ludovic,Thank you for reaching out to us.Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom ac ... Esther Packages not included in lifetimeClosed   Amelia   Updated November 18, 2022 at 2:47pm   26 Most recent comment from Uroš Jovanović:Hello Esther,Glad to be able to assist you.Please let us know if you have any other questions. PeriPeriCreative Recurring booking info in notification emailerClosed   Amelia   Updated November 18, 2022 at 2:21pm   8 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreativeYes. I see that this is the main issue of this ticket,  we will do our best to create a solution for a new placeholder that could present only the 1st date and the last date of ...