We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tara Can the administrator book appointments for employees outside of their schedule?Closed   Amelia   Updated November 28, 2022 at 9:45pm   3 Most recent comment from Uroš Jovanović:Hello Tara,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Jorge Amelia ManagersClosed   Amelia   Updated November 28, 2022 at 8:30pm   4 Most recent comment from Stanislav Snagovskiy:Dear Jorge,Thanks for the explanation,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can suggest that feature on th ... Zaid Ismail Buffer time error with consecutive appointmentsClosed   Amelia   Updated November 28, 2022 at 2:42pm   2 Most recent comment from Marko Davidović:Hello Zaid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Steven Pollock Conditional Payment TypesClosed   Amelia   Updated November 28, 2022 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Steven.Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Richard Booking entire buildingClosed   Amelia   Updated November 28, 2022 at 1:39pm   4 Most recent comment from Marko Davidović:Hello Richard,Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed to prevent double booking and for that reason, appointment can be booked for the same time slot that ... Mark Ng Issue? I don't know how to fix it :(Closed   Amelia   Updated November 28, 2022 at 1:13pm   3 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.This should be an easy fix.1. You need to set in general settings that default status for appointments is pending2. And you need to set this for each servi ... Cristian Staff can't create new customersClosed   Amelia   Updated November 28, 2022 at 12:50pm   2 Most recent comment from Marko Davidović:Hello Cristian, Thank you for reaching out to us.That is how Amelia is designed. Employees can not crate new customer they can only book the appointment with existing ones.I'll kindly ask you to ... Théo About integration of gifts cardsClosed   Amelia   Updated November 28, 2022 at 12:23pm   2 Most recent comment from Marko Davidović:Hello Théo, Thank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications aft ... carlos flores Step Booking ShortcodeClosed   Amelia   Updated November 30, 2022 at 1:02pm   9 Most recent comment from Marko Davidović:Hello Carlos,We just got the feedback from our colleagues and they have told us that in order to use the package form in which the employee is filtered, that employee must be assigned to all services ... Constantin Iacob send notificationClosed   Amelia   Updated November 28, 2022 at 10:23am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.This is due to PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged ... Tim Mumford Remaining Balance of DepositsClosed   Amelia   Updated November 28, 2022 at 9:48am   2 Most recent comment from Marko Davidović:Hello Tim, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not possible at this time. We are working on it and we are trying to figure out a ... Stavros Zakkas Amelia Add to calendar with after booking redirectionClosed   Amelia   Updated November 26, 2022 at 12:31am   4 Most recent comment from Stanislav Snagovskiy:Dear Stavros,You are welcome,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features, the add-to-calendar options can be displa ... Jack Scott Customer Able set location and assign to employee to area instead of locationClosed   Amelia   Updated November 25, 2022 at 6:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jack, Thank you for reaching out to us.We do support multilocatios, but it does not work quite the way you describe it, well, you can have the Location option in the Employee modal, and you can ... Alexandra Galindo Change the order of locationsClosed   Amelia   Updated November 25, 2022 at 5:36pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alexandra, Thank you for reaching out to us.The only option is to have them in name ascending and name descending order, you can set it under Amelia > Locations:How you set it in the backend wil ... Ola Google Calendar integartionClosed   Amelia   Updated November 25, 2022 at 4:15pm   8 Most recent comment from Uroš Jovanović:Hello Ola,Glad to be able to assist you.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ...