As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jason Sutherland customizing the phrase "people"Closed   Amelia   Updated March 15, 2023 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Jason, Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Philipp Multiple special days with different time slots on same day were not shown in service listClosed   Amelia   Updated March 15, 2023 at 1:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Philipp, glad I could be of assistance!Let me know if there's anything else I can do to help. divilogy TranslationClosed   Amelia   Updated March 15, 2023 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you ... FERNANDO CANTÚ ROCHA Zona HorariaClosed   Amelia   Updated March 15, 2023 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello Fernando.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apolog ... G W "Sorry, there was an error processing your payment. Please try again later." messageClosed   Amelia   Updated March 15, 2023 at 1:12pm   2 Most recent comment from Aleksandar Vuković:Hi there.We can't test this since you're using the Live credentials, but when you're performing the test, can you please open the console in your browser (hitting F12 on your keyboard) ... CAROL FIGUERAS SubscripciónClosed   Amelia   Updated March 15, 2023 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello Carol.I can see that the subscription has already been renewed.But that's not an issue, since the upgrade pro-rates the charge, so you won't be paying more. If you access our store y ... Omar Andres Guerrero General QuestionsClosed   Amelia   Updated March 15, 2023 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Omar.The owner of this license (Armand Perez) already reached out to us with the same questions.The original ticket received a response, so this ticket will be closed.Please refer from opening d ... Duncan Harding Ameilia, not showing up on websiteClosed   Amelia   Updated March 15, 2023 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello Duncan.Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his ... PeriPeriCreative changes on a booking email notificationClosed   Amelia   Updated March 15, 2023 at 11:01am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please let me know if you have any other questions. Armand Configuration / Setting / SupportClosed   Amelia   Updated March 15, 2023 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello Armand.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3299356 For future reference, please don't open ... David Farré Reservations cannot be madeClosed   Amelia   Updated March 14, 2023 at 10:49pm   9 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Laurent Migriation of WP AmeliaClosed   Amelia   Updated March 14, 2023 at 9:40pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent. I'm afraid there's no way to do this easily. Once you access your database, from where Amelia needs to be moved, you'll see a list of tables that start with "wp_amelia" ... Miguel Payment Fee/ComissionClosed   Amelia   Updated March 14, 2023 at 7:09pm   2 Most recent comment from Aleksandar Vuković:Hello Miguel.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will be adding taxes in the future, so you'd be able to configure something like this, ... Tracey BDCBC-C6C72-FABB7-4D043-FFBA1Closed   Amelia   Updated March 14, 2023 at 3:45pm   2 Most recent comment from Uroš Jovanović:Hello Tracey,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inheri ... Nicola Gaastra ErrorsClosed   Amelia   Updated March 14, 2023 at 3:24pm   4 Most recent comment from Uroš Jovanović:Hello Nicola,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ...