We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

claudia Personalized Whatsapp NotificationsClosed   Amelia   Updated March 2, 2023 at 3:03pm   12 Most recent comment from Uroš Jovanović:Hello Claudia,I hope that it will be resolved soon.Please let me know if you have any other questions. Thomas Keupp I need a solutionClosed   Amelia   Updated March 2, 2023 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Thomas,Thank you for reaching out to us.For that purpose, you can configure this with the Resources feature in Amelia. You can read more about it at the following link.Please let me know if yo ... Jaume Garcia Bonilla Different payment method for second locationClosed   Amelia   Updated March 2, 2023 at 12:14pm   8 Most recent comment from Uroš Jovanović:Helo Jaume,I am not sure that this can be set up in WooCommerce.Also, there is no such option in Trafft, it works the same way as in Amelia plugin.Please let me know if you have any other questions. Pires Georges if I choose this customization "Step-by-Step Booking Form 2.0" it does not workClosed   Amelia   Updated March 2, 2023 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Pires.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Wolf Ferrari AccountsClosed   Amelia   Updated March 2, 2023 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello Wolf.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will work on adding Stripe Connect, which will allow you to ... Patrick Action Hooks after Appointment Booked / Package PurchasedClosed   Amelia   Updated March 2, 2023 at 10:36am   9 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for your patience.In the meantime, please let me know if you have any other questions. Anass El Gendouzi iDEAL stripe combinationClosed   Amelia   Updated March 2, 2023 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello Anass.Thank you for reaching out to us.iDEAL is not included in Stripe's API that we're using but it is included in Mollie integration, so you'd be able to use it with that. laura coupon on packagesClosed   Amelia   Updated March 1, 2023 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.We have a plan to implement this in the near future, but there is no exact timetable for when this will be available.Please let me know if you have any oth ... Gretchen PayPal checkout error handlingClosed   Amelia   Updated March 1, 2023 at 12:25pm   4 Most recent comment from Uroš Jovanović:Hello Gretchen,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Charlie Deposit - email to make remaining paymentClosed   Amelia   Updated March 1, 2023 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Charlie,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3243184/ For future reference, please don't op ... Francesca Kendall All SMS reminders sending twiceClosed   Amelia   Updated March 1, 2023 at 11:57am   10 Most recent comment from Aleksandar Vuković:Hi again Francesca.I already have your website's URL. What I need is the URL of the database access which is on your server. I can't access it through your website.Can you, please, reach ... Christina Firriolo Taking PaymentsClosed   Amelia   Updated March 1, 2023 at 11:51am   14 Most recent comment from Uroš Jovanović:Hello Christina,The issue is that you have set the deposit amount to be the same as the price of the service. So, I would suggest that you either disable the deposit or set the deposit amount that is ... Joffrey Event formClosed   Amelia   Updated March 1, 2023 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello Joffrey,Thank you for clearing that up.We will have this added in one of the future updates, but there is no ETA on this.Please let me know if you have any other questions. Tassilo WooCommerce & AmeliaClosed   Amelia   Updated March 1, 2023 at 10:49am   8 Most recent comment from Uroš Jovanović:Hello Tassilo,As WooCommerce handles payments and order completion, can you please reach out to their support and they will be able to assist you with the invoices.Please let me know if you have any o ... Olav Time settingsClosed   Amelia   Updated March 1, 2023 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello Olav.You need to change the default time slot step in the general settings of Amelia. All times you need to create an Amelia need to be divided by the number selected here. So if you need to al ...