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Public Tickets

Gil Question about durations and slotClosed   Amelia   Updated January 18, 2023 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Gil.The duration of the service needs to fit in the working hours of the employees, so if your services last 2 hours, you won't be able to create a period from 22:00 - 23:30.What you can d ... Lindsay Error booking 24 hour long serviceClosed   Amelia   Updated January 18, 2023 at 1:12pm   3 Most recent comment from Uroš Jovanović:Hello Lindsay,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. cindi Appointment Now Populating on DashboardClosed   Amelia   Updated January 18, 2023 at 11:25am   2 Most recent comment from Marko Davidović:Hello Cindi, Thank you for reaching out to us.Please try and purge the cache and check the time frame for the appointments. You are searching for an appointment from 17 to 23 January. Looking forward ... Claudia Kamm Rescheduling allows overlapping appointmentsClosed   Amelia   Updated January 18, 2023 at 10:19am   24 Most recent comment from Marko Davidović:Hello Matt,Please do, feel free to forward our responses. Whatever test scenario we try we can not replicate the issue and Amelia is designed to prevent double booking.We wish you all the best. Have a ... Jennifer Allen Services keeps showing up as Pending, when everything says they should be approved.Closed   Amelia   Updated January 18, 2023 at 10:12am   10 Most recent comment from Marko Davidović:Hello Jennifer, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Manuela whatsapp notification settings not showingClosed   Amelia   Updated January 18, 2023 at 9:27am   4 Most recent comment from Marko Davidović:Hello Manuela, We are glad to hear that everything is resolved. If you have any more questions please another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  OCNSMedia Time windowsClosed   Amelia   Updated January 18, 2023 at 9:06am   4 Most recent comment from Marko Davidović:Hello, Unfortunately currently this feature is not built-in in Amelia. Each servise can have different buffer time, and you can set it in services/edit service. Unfortunately, you can not set a buffer ... Ashley Use woo commerce for only packagesClosed   Amelia   Updated January 18, 2023 at 8:56am   3 Most recent comment from Marko Davidović:Hello Ashley, Thank you for reaching out to us.1. When customers buy and pay in WooCommerce you have option in settings/payments that after the payment they are redirected to Amelia thank you page2.  ... Juliette Problem with Amelia configurationClosed   Amelia   Updated January 18, 2023 at 8:39am   4 Most recent comment from Marko Davidović:Hello Juliette,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... James Fouché Deleting/editing appointments with Amelia Manager authorityClosed   Amelia   Updated January 17, 2023 at 9:33pm   2 Most recent comment from Aleksandar Vuković:Hello James.All you need to enable for "Amelia Manager" are these two capabilities:amelia_delete_appointmentsamelia_delete_calendarYou can see the icon here:And you can see that this user is, in fact, ... Francesca Kendall Employee PanelClosed   Amelia   Updated January 17, 2023 at 2:55pm   12 Most recent comment from Marko Davidović:Hello Francesca,Unfortunately not at this time, iur developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the ... Francesca Kendall Upgrade from basic to proClosed   Amelia   Updated January 17, 2023 at 2:43pm   12 Most recent comment from Uroš Jovanović:Hello Francesca,Glad to be able to assist you.Please let me know if you have any other questions. Tobias Nørbygaard Pair massageClosed   Amelia   Updated January 17, 2023 at 2:08pm   2 Most recent comment from Marko Davidović:Hello Tobias, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.However, it can be fixed with a workaround: if you connect both Employees to the same Go ... Debbie van Cleef Amelia notifications not being deliveredClosed   Amelia   Updated January 17, 2023 at 2:07pm   4 Most recent comment from Marko Davidović:Hello Debbie,This is not related to us this was designed by Google, and we have implemented this in our documentation on this link https://wpamelia.com/notification-settings/. What matters is that ev ... Marco Griffini Custom FunctionClosed   Amelia   Updated January 17, 2023 at 1:02pm   8 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.We will respond to the other ticket you created as soon as possible.