We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Felix Customize Event Booking FormClosed   Amelia   Updated March 27, 2023 at 8:40am   2 Most recent comment from Marko Davidović:Hello Felix, Thank you for reaching out to us.Yes, of course, you can turn this label off in customize section like thisAlso, we are working on implementing new event form in the near future so there ... Georgia Neimeister Required Upfront PaymentClosed   Amelia   Updated March 27, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Georgia, Thank you for reaching out to us.With any of our payment option, you can ask for payment upfront. The only payment that doesn't require payment up front is on-site option. You can ... Soubhi Abla Manual Order EntryClosed   Amelia   Updated March 27, 2023 at 8:26am   4 Most recent comment from Marko Davidović:Hello Soubhi Abla, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. From the backend, you can not add customers and appointments from a package for ... Ofek Sitbon Add package via mysqlClosed   Amelia   Updated March 28, 2023 at 5:58am   3 Most recent comment from Marko Davidović:Hello Ofek,We just got the feedback from our colleagues and they have told us thatIf you are adding an empty package (with no bookings) you need to also insert data into the wp_amelia_payments table. ... Claudia Metzke EILT - ich kann keine Termine rückwirkend nachbuchenClosed   Amelia   Updated March 27, 2023 at 7:45am   2 Most recent comment from Marko Davidović:Hello Claudia, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Ilias Grigoriadis Ideas using AmeliaClosed   Amelia   Updated March 27, 2023 at 7:44am   4 Most recent comment from Marko Davidović:Hello Ilias, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Cindy Services & calendarClosed   Amelia   Updated March 27, 2023 at 7:43am   2 Most recent comment from Marko Davidović:Hello Cindy, Thank you for reaching out to us.You set this all up I employee work hours. Service work hours and days depend on your employee's work hours and days.SAo if you want that your employ ... Allie Recurring Weekends OffClosed   Amelia   Updated March 27, 2023 at 7:41am   2 Most recent comment from Marko Davidović:Hello Allie, Thank you for reaching out to us.When you go to employee/edit employee/work hours just turn off the weekends in their schedule and double-save the settings. After that, you can try and p ... Julien Kohnhauser 2 way sync OutlookClosed   Amelia   Updated March 27, 2023 at 7:29am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time this must be done in Amelia's back end.I'll kindly ask you to ad ... Emmanuel Programs and pricesClosed   Amelia   Updated March 27, 2023 at 7:26am   2 Most recent comment from Marko Davidović:Hello Emmanuel, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Aline Custom service durationClosed   Amelia   Updated March 27, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Aline, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... P.A. Shelton Events - DropdownboxClosed   Amelia   Updated March 27, 2023 at 6:01am   8 Most recent comment from Marko Davidović:Hello Paul,We are glad that you have found a solution. Not every option is available but we try to implement as many features as possible in Amelia.I'll kindly ask you to add it as a feature sugg ... Digna Mielard error in translationClosed   Amelia   Updated March 24, 2023 at 1:22pm   15 Most recent comment from Uroš Jovanović:Hello DIgna,There is a 403 error which indicates a permission issue. For that purpose, I would suggest that you reach out to your hosting provider and they will be able to assist you with this.Please ... Danny Refresh page on login/logoutClosed   Amelia   Updated March 24, 2023 at 12:53pm   6 Most recent comment from Uroš Jovanović:Hello Danny,We have noted this issue and passed to our developers.In the meantime, please let me know if you have any other questions. Nicolas Maillard Blocking a userClosed   Amelia   Updated March 24, 2023 at 12:13pm   2 Most recent comment from Marko Davidović:Hello Nicolas, Thank you for reaching out to us.We are sorry to hear that but unfortunately, Amelia doesn't have such a feature. This will be part of a membership feature which still do not have. ...