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Public Tickets

Armand Configuration / Setting / SupportClosed   Amelia   Updated March 27, 2023 at 11:55am   8 Most recent comment from Uroš Jovanović:Hello Armand,My apologies for the additional questions, can you please elaborate on what you are referring to and I will assist you with this?I am looking forward to your reply. Nelson Google meet connection issuesClosed   Amelia   Updated March 27, 2023 at 11:50am   9 Most recent comment from Marko Davidović:Hello Nelson,We are glad to hear that everything is fine.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best ... Rodrigo Contreras One employee multiple locationsClosed   Amelia   Updated March 27, 2023 at 11:42am   5 Most recent comment from Marko Davidović:Hello Rodrigo,We are glad if we were able to help you, and we will respond to your other tickets as soon as they pop-up.We wish you all the best. Have a nice day.  Alexander Delete appointment permissionClosed   Amelia   Updated March 27, 2023 at 11:17am   5 Most recent comment from Marko Davidović:Hello Alexander,Not at all it is not about that we measure it in a different way but thanks for understanding. In general, our policy is to have one issue or question per ticket because of the reaso ... Alexander Harmsen Critical issuesClosed   Amelia   Updated March 27, 2023 at 11:00am   2 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Prateek Biyani %google_meet_url_date_time% shortcode not workingClosed   Amelia   Updated April 7, 2023 at 1:11pm   10 Most recent comment from Uroš Jovanović:Hello Prateek,Thank you for your patience. We have noted this issue and passed to our developers. This will be resolved in the near future. Please let me know if you have any other questions. Kirsty Add DOB to Event formClosed   Amelia   Updated March 27, 2023 at 10:21am   5 Most recent comment from Marko Davidović:Hello Kirsty,We tested again and the best solution that we can give you is to go to that event click on export attendees and to uncheck the columns that you do not want to exportThis we think will be ... Mar Problem installing the pluginClosed   Amelia   Updated March 27, 2023 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Mar,If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the full version installed to be able t ... Rodrigue LanguageClosed   Amelia   Updated March 27, 2023 at 9:39am   2 Most recent comment from Uroš Jovanović:Hello Rodrigue,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with?Looking forward to your reply. Mohammed Klarna Mollie PaymentsClosed   Amelia   Updated March 27, 2023 at 9:35am   2 Most recent comment from Marko Davidović:Hello Mohammed, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia itself doesn't handle the payments but we have integration with several pa ... Rodrigo Contreras icons not shownClosed   Amelia   Updated March 27, 2023 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello Rodrigo,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Ca ... Rajeve Enabling mandatory emailClosed   Amelia   Updated March 27, 2023 at 9:23am   3 Most recent comment from Uroš Jovanović:Hello Joe,Glad to hear that you found the solution.Please let me know if you have any other questions. Alexander updating to 6.2.1Closed   Amelia   Updated March 27, 2023 at 9:21am   3 Most recent comment from Uroš Jovanović:Hello Alexander,Glad to hear that you found the solution.Please let me know if you have any other questions. Antoinette Smith Request failed with status code 403Closed   Amelia   Updated March 27, 2023 at 9:04am   2 Most recent comment from Uroš Jovanović:Hello Antoinette,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... Kyle DurationClosed   Amelia   Updated March 27, 2023 at 9:01am   14 Most recent comment from Uroš Jovanović:Hello Kyle,I enabled the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me know if you have any other questions.