As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Aidan WhatsApp Header ImagesClosed   Amelia   Updated July 10, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Aidan,Thank you for reaching out to us.The issue is that you have an image in the header and that is currently not supported in Amelia. We will have this included in the future, but there is no ... Mark Skillen Just want to show locationsClosed   Amelia   Updated July 10, 2023 at 12:23pm   11 Most recent comment from Uroš Jovanović:Hello Mark,By preselecting employee and service, I am referring to doing so with the shortcode, so that those fields are not displayed on the front-end.Looking forward to your reply. Nigel Font SizeClosed   Amelia   Updated July 10, 2023 at 12:20pm   11 Most recent comment from Uroš Jovanović:Hello Nigel,Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap .am-step-booking-catalog .am-form-stepByStepForm-selectServiceForm .am-select-serv ... Olaf Gradin Stripe payment methodsClosed   Amelia   Updated July 10, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Olaf,Thank you for reaching out t ousCan you please let me know if this affected the Stripe functionality on your wesbsite?Looking forward to your reply. Olivier Kalukuta Problems/Questions with bookingClosed   Amelia   Updated July 10, 2023 at 10:58am   2 Most recent comment from Uroš Jovanović:Hello Olivier,Thank you for reaching out to us.With the packages feature in Amelia, you will be able to configure this the way you described in your query.Please let me know if you need further assist ... Romain Multiple Booking Buttons and Elementor Popup IntegrationClosed   Amelia   Updated July 10, 2023 at 9:52am   4 Most recent comment from Uroš Jovanović:Hello Romain,Thank you for clearing that up.Actually, no. You will have to create 25 different popups with 25 different buttons with specific ID. That way you will be able to open each different form ... Irene Remove Price Tag in FrontendClosed   Amelia   Updated July 10, 2023 at 9:33am   2 Most recent comment from Marko Davidović:Hello Irene, Thank you for reaching out to us.We are not sure that this is possible but we can try to achieve this. Please tell us for which service you need this since we do not see the custom durati ... Carles Include employee's phone number in "[ameliacustomerpanel appointments=1".Closed   Amelia   Updated July 10, 2023 at 8:29am   4 Most recent comment from Marko Davidović:Hello Carles,This depends on the number of votes that other user leave. If some of your suggestions have 5 votes then most likely they will not be implemented. Whereas we have several hundreds of vote ... Digital Matters Hide Event Free SpotsClosed   Amelia   Updated July 10, 2023 at 7:10am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.You can hide spots and capacity on several places on several steps like this in custoize section Hope this helps.If you have any more questions please open a n ... Kevin Boonekamp Database for event attendeesClosed   Amelia   Updated July 10, 2023 at 12:26pm   3 Most recent comment from Marko Davidović:Hello Kevin,All customers from services and events are in wp_amelia_customer_bookings, but the appointment value is NULL for events.Customerid is related to a customer that made the booking from wp ... Zengfu Xu Amelia BookingClosed   Amelia   Updated July 10, 2023 at 5:26am   4 Most recent comment from Marko Davidović:Hello Zengfu Xu, You are most welcome, and we are glad if we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Becky Sowemimo Event Calendar Bugs After UpdateClosed   Amelia   Updated July 10, 2023 at 5:25am   2 Most recent comment from Marko Davidović:Hello Becky, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you should ... Mike Maxwell Paragraph formatting in Event description fieldClosed   Amelia   Updated July 11, 2023 at 5:50am   3 Most recent comment from Marko Davidović:Hello Mike,We just got the feedback from our colleagues and they have told us that you can add this CSS to the page: .amelia-v2-booking #amelia-container .am-eli__description-text { word-break: ... Patrik Extend Custom Service DurationClosed   Amelia   Updated July 10, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Patrik, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoi ... Sarah error grouping apptsClosed   Amelia   Updated July 10, 2023 at 5:15am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us. We can not replicate this on our end as you can see in the screenshot  Can you please send us short one minute video so that we can see the flow and t ...